Michael Yang
Elmhurst,NY
Summary
Dynamic professional with a proven track record at Noc Noc Inc, adept in customer service and possessing exceptional attention to detail. Excelled in enhancing customer satisfaction and mastering new technologies rapidly. Achieved sales targets at Jiasen Sporting Goods through effective relationship building and multitasking. Known for innovative solutions and a strong ability to work well under pressure.
Overview
13
13
years of professional experience
Work History
Technician
Noc Noc Inc
09.2016 - 01.2020
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Tour Guide
S&F International Group
11.2012 - 06.2016
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Guided groups of up to [Number] people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Sales Coordinator
Jiasen Sporting Goods
07.2007 - 06.2012
- Coordinated product demonstrations to showcase key features for sales prospects.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Expanded customer base through cold calling, networking, and relationship building.
Education
No Degree -
Queens College
Flushing, NYSkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Languages
Chinese (Mandarin)
Native or Bilingual
Interests
- Volunteer Travel
- Road Trips
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Train Travel
Timeline
Technician
Noc Noc Inc
09.2016 - 01.2020
Tour Guide
S&F International Group
11.2012 - 06.2016
Sales Coordinator
Jiasen Sporting Goods
07.2007 - 06.2012
No Degree -
Queens College
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