Michael Yankah
Converse,TX
Summary
Dedicated professional with experience in warehouse operations and customer service. Skilled in maintaining accurate records and conducting audits, contributing to operational efficiency and improved customer experiences. Seeking to leverage strengths in teamwork and communication to drive success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Office Associate/Warehouse Worker
Home Depot
Elmendorf, TX
03.2024 - Current
- Assembled detailed inbound office building packets containing product specifications and delivery information.
- Assisted in conducting trailer audits to verify compliance with safety standards.
- Supported teams in identifying discrepancies and implementing corrective actions.
- Contributed to maintaining accurate records of audit findings.
- Achieved efficient order fulfillment through effective product selection and inventory organization.
- Organized and prepared customer shipments to enhance delivery satisfaction.
- Coordinated offloading activities for dry van deliveries, maintaining adherence to safety protocols and operational standards.
- Conducted thorough analysis and validation of identifying information records to ensure accuracy of incoming product data.
- Streamlined product distribution processes to enhance operational efficiency.
- Coordinated with team members to ensure efficient store operations and maintain workflow continuity.
- Welcomed incoming visitors and customers with professionalism and delivered knowledgeable assistance.
- Maintained precise filing systems to support operational efficiency and improve document accessibility.
- Maintained an organized workspace while ensuring timely processing of incoming correspondence.
- Consistently lifted materials weighing as much as 65 pounds.
Security Analyst
Cuspin Yao
Atlanta, GA
01.2021 - 02.2024
- Enhanced customer engagement through active listening and tailored product recommendations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Reduced security risks by 25% through enhancing protocols and ensuring adherence to regulations.
Education
Master of Science - Health And Wellness
Mctimoney College
Abingdon, Oxford10-2016
Skills
- Data entry
- Documentation and reporting
- Inventory tracking
- Operations support
- Positive attitude
- Verbal and written communication
- Valid Driver's license
- Dedicated team player
- Prioritizing work
- Can operate the Forklift, Reach and Pacer
Certification
- Scrum Master
- Association of computer Professionals Certification
Languages
English
Full Professional
Akan
Full Professional
Timeline
General Office Associate/Warehouse Worker
Home Depot
03.2024 - Current
Security Analyst
Cuspin Yao
01.2021 - 02.2024
Master of Science - Health And Wellness
Mctimoney College