Michael Yeager
IT Assistant Manager
Cleveland
Summary
Professional in IT management with experience in overseeing systems administration, network security, and technical support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in troubleshooting, project management, and optimizing IT operations. Reliable and resourceful, known for effective communication and leadership.
Overview
25
25
years of professional experience
Work History
IT Assistant Manager
Huntington Convention Center Of Cleveland
04.2022 - Current
- Mentored junior IT staff members, empowering them to grow professionally while contributing meaningfully to the team''s success.
- Implemented and maintained technology and software budget.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed multiple projects simultaneously while ensuring timely completion of each within allocated resources.
- Standardized hardware configurations across all devices in the organization, simplifying device management processes.
- Developed comprehensive training materials to guide staff on using new systems and applications effectively.
Projectionist
Great Lakes Science Center
09.2017 - Current
- At the start of the day, getting all aspects of the Dome Theater Christie RealLaser Projection System and the Christie CP4230 on, tested and then running.
- Reach out to Tech Support if any issues arise with the Dome Theater Laser Projection System or the Christie CP4230 that could not be resolved in-house.
- Experience with the Pandoras Box System to manage the show.
- At the start of the day, responsible for getting the background music and intermission slide show running.
- Interacting with the public. Taking tickets, answering questions, etc.
- Special event audio-visual set-ups as needed.
Deskside Support Technician
Swagelok
12.2020 - 04.2022
- Company Overview: Stefanini contractor
- Primarily provides Tier 2 & 3 level of support for the Office staff, Shop Floor associates’ computers and all printers in a high-pressure manufacturing environment across multiple facilities.
- Responsible for the successful use of the Microsoft Teams rooms.
- Performs maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment, and trains junior techs on these efforts.
- Track all break-fix issues and interactions using the ServiceNow ticketing system.
- Identify and then order the correct laptop or desktop computer for the associate and/or job.
- Set-up and verify the EU data is on the new computer, and then deploy the computer.
- Process timely and accurate information to ensure compliance with warranty requirements of the vendors.
Analyst Programmer 3—Systems Support
Case Western Reserve University
02.2001 - 07.2020
- 10+ years of Windows OS and hardware experience in setting-up, running, and troubleshooting Windows 7, 8, 10, and Mac computers.
- Responsible for the identifying, purchasing, refreshing of, and setting up of all library public and staff laptops and desktops, and then the disposal of old systems.
- Experience with the Footprints and Solarwinds Web Help Desk ticketing systems.
- Familiarity with Active Directory.
- Responsible for a high level of troubleshooting and technical support to the CWRU administration, staff, faculty, and students.
- Provide technical expertise for events and classes – Planning, set-up, troubleshooting, and then tear down.
- Responsible for all of the purchasing of the computing, software, and audio-visual equipment for multiple departments.
- Document any purchases and then reconcile against the yearly I.T. budget for the main library.
- Purchase and then track the software and any licensing requirements for its use.
- Worked with and assisted the Campus Technicians and Engineers to troubleshoot the Cisco IP phones and other network hardware.
Education
Bachelor of Arts - Biology
Case Western Reserve University
Cleveland, OH01.1989
Skills
- Detail oriented
- Organized multi-tasker
- Creative problem solver
- Customer service-oriented
- Active listener
- Hardware Troubleshooting
- Application support
- Mobile device management
- IT service delivery
- Customer support
Timeline
IT Assistant Manager
Huntington Convention Center Of Cleveland
04.2022 - Current
Deskside Support Technician
Swagelok
12.2020 - 04.2022
Projectionist
Great Lakes Science Center
09.2017 - Current
Analyst Programmer 3—Systems Support
Case Western Reserve University
02.2001 - 07.2020
Bachelor of Arts - Biology
Case Western Reserve University
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