Michael Yelverton
Valencia,CA
Summary
Senior Management Professional with an expertise in logistics, project and operations management with senior and director level experiences. With a successful track record of process implementation and excess expenditure reduction. Successfully managed and launched a 150 thousand square foot location with a staff of 400 employees with a 7.5-9.5-million-dollar operating budget with improved cost reduction and productivity improvement. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure a companies objectives for the future.
Overview
17
17
years of professional experience
Work History
General Manager
PAYPAL, HAPPY RETURNS
05.2022 - Current
- Manage team of 1 - 4 supervisors and 30 - 40 specialist, IT and material handlers as well as 3rd party vendors and team members
- Created and implemented operational procedures and systems which increased overall productivity by 30%
- Continually improving and building upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes
- Maintained safe work environment by actively building and reinforcing safety standards
- Streamline warehouse procedures and set and create SOP
- Improved inventory management process of supply products to ensure sufficient levels for customer fulfillments
- Perform weekly reviews on associate performance and ensuring maximum bonus is achieved
- Perform weekly audits of employee performance to ensure maintained efficiency
- Coach and develop leads for growth into management and supervisory positions
- Collaborate with senior operations team to develop and streamline warehouse procedures
- Build and maintain amazing work culture by instilling team-oriented sense of camaraderie amongst specialist population and devising reward systems that incentivize great work and collaboration
- Increased overall morale and team first mentality for improved workplace culture.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Senior Operations Manager
SAWYER PETROLEUM
12.2020 - 04.2022
- Executed inventory management of fuel and lubricant products to ensure sufficient levels for customer deliveries
- Managed (hire, train, supervise, support) staff of drivers, warehousemen, dispatchers and customer service representatives
- Identified areas of opportunity for profitability improvement, inventory loss prevention and overtime reduction
- Executed facility safety and compliance responsibilities to ensure safe and legal operations
- Coordinated with corporate fleet management and facility-based mechanics to ensure fleet is available to be maintained in good working condition
- Addressed and resolved customer service issues in professional and service first manner including management and execution of after-hours support
- Drove distribution centers and corporate support teams (Accounting, Human Resources, Safety, and Recruiting) to support overall company operations.
Director of Operations
BIBWORKS EXPRESS
05.2020 - 08.2021
- Made data-driven decisions that have been utilized into business strategy
- Increased employee headcount from 6-47 within 120 days
- Worked to coach management to steer company’s future in positive direction
- Compiled operating budget and financial forecasts
- Prepare accurate financial performance reports based on projected expenditures
- Drive operations to surpass customer satisfaction, retention and quality improvement
- Control company costs, introduce tactical initiatives to address theft and other losses
- Ensure staff members grow as self-starters and capable participants with progressive intention
- Complete performance reviews in prudent manner with identified areas of improvement
- Drive evolution of business processes and assess new tools/technologies
- Work with management to implement improvements on practices aimed at customer growth and satisfaction.
Operations Manager II
AMAZON
04.2006 - 11.2019
- Team building and development of 100 to 250 Associates, customer support
- Improved communication and implemented policies to Associates and act as primary information source for team, maintaining, compliance, consistency, and implementing corrective action when needed
- Established process development and create, manage support recognition and communication programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with management team to establish and maintain quality control standards
- Develop performance goals and objectives to achieve customer demand and ensure accuracy and quality
- Analyze and identify areas of opportunity for reporting to senior management.
Customer care Manager
FEDEX EXPRESS
11.2010 - 10.2019
- Launched 150k Square foot location, planned, Created and executed employee and vendor plan
- Create project plan for increased volume projection while executing hour reduction
- Planning project objectives and assigning to management team for efficient execution
- Plans daily operations and coverage for staffing for 300+ employees
- Scheduling daily ops plan for staffing totality
- Air/Express BOL audit to ensure on time departure and receiving
- Daily planning for 150 + routes for logistical implementation
- Lead Safety/Dangerous Goods manager
- Ensure of on-time departure of all flights and vehicles from facilities
- Implement of updated import and export processes
- Analyze Audit/Implement Safety Processes and Procedures
- Hired and scheduled employees and perform payroll entry and auditing
- Plans monthly budget with Engineering Dept Based on past data and trends
- Performs employee coaching, giving feedback and issue discipline with counseling
- Performs team building and acts as lead project manager.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Created customer support strategies to increase customer retention
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established performance and service goals and held associates accountable for individual performance
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
Education
MBA - Business Administration
University of Phoenix
Culver City, CA2018
Bachelor of Science - Business Administration
University of Phoenix
Culver City, CA06.2012
Skills
- QDM EXPERT, Microsoft Office, Excel, pivots, formulas, Power Point
- Word, Outlook, Trello, Good Hire, Gusto, Jot Form
Administrative Management
Senior Project Manager
Assignment Delegation
Human Resources Oversight
Business Leadership
Finance and Accounting Oversight
Performance Assessment
Quality Assurance
Financial Statement Review
Customer Service Management
Recruitment and Hiring
Revenue Forecasting
Process Improvements
Performance Evaluation and Monitoring
Hiring and Onboarding
Operations Oversight
Cost Reduction
Problem Anticipation and Resolution
Budget Control
Department Oversight
Business Growth Initiatives
PPE Compliance
Capital Expenditures Oversight
Business Forecasting
Information Security
Data Analysis
POS Terminal Operations
Multitasking and Prioritization
Materials Planning and Logistics
P&L Administration
Relationship Building
Logistics
Inventory Tracking and Management
Timeline
General Manager
PAYPAL, HAPPY RETURNS
05.2022 - Current
Senior Operations Manager
SAWYER PETROLEUM
12.2020 - 04.2022
Director of Operations
BIBWORKS EXPRESS
05.2020 - 08.2021
Customer care Manager
FEDEX EXPRESS
11.2010 - 10.2019
Operations Manager II
AMAZON
04.2006 - 11.2019
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
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