Michael Yelverton
Valencia,CA
Summary
Skilled and results-driven Operations Manager with a proven track record of increased operational efficiency by 40% through the implementation of automation technologies and achieved a 55% year-over-year (YOY) improvement in production. Reduced safety incidents by 40% by cultivating a proactive safety culture and enforcing compliance standards. Experienced in developing and implementing KPIs, SOPs, and performance metrics to drive accountability and operational excellence. Adept at managing complex projects, team building, and auditing for process efficiency. Strong leadership and interpersonal abilities with a demonstrated capability to execute strategic plans aligned with upper management objectives. Successfully reduced operational costs by streamlining labor, maintenance, and workflow inefficiencies. Led the implementation and oversight of sortation robotic conveyor systems, including S20C units, to optimize throughput, improve accuracy, and modernize warehouse operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Happy Returns By UPS
05.2022 - Current
- Lead and manage a diverse team of 30-40 specialists, IT staff, material handlers, and third-party vendors to ensure efficient day-to-day operations
- Developed and implemented operational procedures and systems that increased overall productivity by 50%
- Led the implementation and management of automation technologies, including sortation robotic conveyor systems (S20C units), to enhance throughput and operational efficiency
- Collaborated with cross-functional teams to ensure successful deployment, calibration, and ongoing maintenance of automated systems
- Continuously monitored system performance to identify improvement opportunities and ensure alignment with operational goals
- Oversaw inventory management processes to ensure adequate supply levels to meet customer fulfillment demands
- Mentored and coached team leads, fostering professional development and preparing them for future management and supervisory roles
Senior Operations Manager
Sawyer Petroleum (REG)
12.2020 - 04.2022
- Executed end-to-end inventory management of fuel and lubricant products to ensure consistent supply levels for timely customer deliveries
- Developed and managed operating budgets, including forecasting and financial planning, to align with business goals and reduce unnecessary expenditures
- Identified opportunities to improve profitability through inventory loss prevention, overtime reduction, and operational efficiency enhancements
- Oversaw facility safety programs and ensured OSHA compliance in alignment with LA County regulations, maintaining a safe and legally compliant work environment
- Collaborated with corporate fleet management and on-site mechanics to ensure all vehicles remained in optimal working condition and available for service
- Handled customer service inquiries and issue resolution with a service-first approach, including responsibility for managing after-hours support and escalations
Operations Manager L5
Amazon
11.2019 - 11.2020
- Led team building and professional development initiatives for 100 to 250 associates, fostering a high-performance culture centered on accountability, engagement, and continuous improvement
- Oversaw e-commerce fulfillment operations, serving as the primary point of communication for policy dissemination, procedural updates, and performance expectations
- Ensured compliance, consistency, and swift implementation of corrective actions when needed
- Developed and implemented standard operating procedures (SOPs) to support scalable operations and reduce process variance across shifts
- Created and managed employee recognition and communication programs to drive morale, retention, and cross-team collaboration
- Actively supported and enforced OSHA compliance and safety initiatives, ensuring a safe work environment through audits, training, and hazard prevention strategies
- Maintained strict building security protocols and led product loss prevention initiatives, significantly reducing shrink and improving operational integrity
- Partnered with cross-functional leadership to develop and uphold quality control standards, ensuring accuracy and consistency to meet customer expectations and SLA commitments
- Established and tracked performance goals and KPIs, aligning individual and team contributions to broader business objectives and customer demand
Operations Manager II
FEDEX EXPRESS
11.2000 - 10.2019
- Facility, leading all aspects of site activation including infrastructure, staffing plans, and vendor coordination to ensure seamless operations
- Created and executed strategic employee and vendor workforce plans, scaling staffing in alignment with business needs and volume forecasts
- Developed and led a comprehensive project plan to support projected volume increases while successfully implementing labor hour reductions and maintaining performance targets
- Oversaw daily operational planning for 300+ employees, including scheduling, route planning, and shift coverage to meet fulfillment and service level objectives
- Managed logistical planning for 150+ daily routes, ensuring accurate execution of dispatch schedules and efficient resource utilization
- Ensured on-time departure of all flights and vehicles by coordinating with internal teams and external carriers to streamline cut-off times and transportation flow
Education
MBA - Business Administration
University of Phoenix
Culver City, CA12.2019
Bachelor of Science - Business Administration
University of Phoenix
Culver City, CA06.2012
Skills
- Logistics specialist
- SixSigmaGreenBelt
- Fulfillment logistics
- Data analytics
- Inventory management
- Microsoft Office
- Osha compliance
- 3PL management
- Administrative Management
- Recruiting
- Data basis
- Team Building
- Trello
- Good Hire
- Gusto
- Jot Form
- IT trouble shooting
- Inventory Management
- Senior Project Manager
- Quality Assurance
- Recruitment and Hiring
Certification
- SIX SIGMA-GREEN BELT
Timeline
Operations Supervisor
Happy Returns By UPS
05.2022 - Current
Senior Operations Manager
Sawyer Petroleum (REG)
12.2020 - 04.2022
Operations Manager L5
Amazon
11.2019 - 11.2020
Operations Manager II
FEDEX EXPRESS
11.2000 - 10.2019
Bachelor of Science - Business Administration
University of Phoenix
MBA - Business Administration
University of Phoenix
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