Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL YGLESIAS

Riverside,CA

Summary

Results-driven leader through the lens of humanity with forward-thinking approach centered on business development and competitive growth. Offers demonstrated record of success profiles in building successful teams and managing profitable operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2021 - Current
  • Supervised teams and provided clear objectives and consistent, performance-oriented policies
  • Implemented new policies to reduce waste, streamline activities, and better control expenses.
  • Implemented new strategies to effectively lower customer wait times, improve beverage quality, and customer experience.
  • work alongside a team of baristas and supervisors to deliver quality customer service and expertly-crafted products
  • Maintain a energetic store environment while positively influencing and guide others, and maintaining an encouraging team environment

General Manager

Pieology
08.2020 - 04.2021
  • Responsible and accountable for all restaurant activities, and assumes complete responsibility for the restaurant as necessary. Train workers in food preparation, and in service, sanitation, and safety procedures. Complete and balance cash receipts at end of day or shift. Perform various financial activities such as cash handling, deposit preparation, and payroll. Control inventories of food, equipment, small ware, and liquor and report shortages to designated personnel. Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services and evaluate workers and work procedures to ensure quality standards and services, and complete disciplinary documentation. Inspect supplies, equipment, and work areas to ensure efficient service and conference to standards. Assign duties, responsibilities, and workstations to employees in accordance with work requirements personal actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities such as creating work schedules or organizing employee time cards. Works to ensure that all activities are consistent with and supportive of the restaurant business plan.Ensure all employees (Shift supervisors and Team members) are performing their job responsibilities and meeting expectations in all areas of their job description.

Team Member /Team Lead

Bakers Drive Thru
08.2019 - 03.2021
  • Receive payment by cash, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Answer customers' questions, and provide information on procedures or policies. Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change. Assist with duties in other areas of the store such as completing inventory, assisting taco bar, and grill. Maintain sanitation, health, and safety standards in work areas. Verify that prepared food meets requirements for quality and quantity. Clean, stock, and restock workstations. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Wash, cut, and prepare foods designated for cooking. Serve orders to customers at windows, counters, or tables.
  • Moved to leading the floors by coaching in the moment and role modeling how to be successful in each and every position so others had a set standard to fall back to.

Education

Crafton Hills College

Skills

  • Labor Cost Controls
  • Staff Development
  • Succession Planning
  • Goals and Performance

Timeline

Shift Supervisor

Starbucks
03.2021 - Current

General Manager

Pieology
08.2020 - 04.2021

Team Member /Team Lead

Bakers Drive Thru
08.2019 - 03.2021

Crafton Hills College

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MICHAEL YGLESIAS