Michael Ylarregui

Business Owner

Basque Company

Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Enhanced company reputation by consistently delivering exceptional service quality to customers.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Achieved consistent growth with careful planning and execution of business development initiatives.
Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Researched trends and current innovations to determine competition and develop competitive pricing points.
Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
Boosted annual sales with launch of e-commerce website, expanding market reach.
Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
Invested in technology upgrades to streamline operations and improve customer experience.
Managed financial accounts to maintain budget discipline and ensure profitability.
Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
Fostered positive work environment, leading to decrease in employee turnover.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised creation of exciting merchandise displays to catch attention of store customers.