Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Michael Young

Enola,Pennsylvania

Summary

Motivated Professional offering years of Conflict Resolution, community integration, documentation and reporting, and maintaining company objectives. Excellent attention to detail with safety protocols. Maintain clean, safe, and well-organized environment. Ability to produce results when challenged. Adapting in handling confidential and/or sensitive information.

Overview

13
13
years of professional experience

Work History

Production Operator

The Hershey Company
11.2021 - Current

Key Components of Job Descriptions:

  • Operating wrapper/case packers machines for efficient productivity
  • Problem Solving machines issues.
  • Adapt to changes daily.
  • Assist with team oriented goals for maximum productivity.

Direct Support Professional

Keystone Human Services
03.2011 - 02.2021

Key Components of Job Description:

  • Monitored progress and document patient health status of daily living.
  • Administered medication directed by a physician
  • Maintained clean and safe environment for patients
  • Consulted with different healthcare disciplines to support individual success.
  • Built and maintained rapport with family members to facilitate trust with patients.

Customer Account Specialist

Comcast
06.2015 - 09.2017

Key Components of Job Description:

  • Communicated with 50 or more clients daily to understand needs and explain product value.
  • Deescalated situations with customers from leaving the company.
  • Established a leader role to assist team members that struggle with system and customer conflicts.

Education

Bachelor's Degree, Information Technology -

Central Penn College
01.2011

Skills

  • Problem Solving
  • Easily Adaptable
  • Technical Support
  • De-escalation
  • Documentation
  • Reliability

Timeline

Production Operator

The Hershey Company
11.2021 - Current

Customer Account Specialist

Comcast
06.2015 - 09.2017

Direct Support Professional

Keystone Human Services
03.2011 - 02.2021

Bachelor's Degree, Information Technology -

Central Penn College
Michael Young