Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Young

Mentor,OH

Summary

Highly experienced General Manager with 5+ years of experience in overseeing the hiring and training of all new employees. Proven track record in identifying areas in need of improvement, leading to increased sales and profits. 10+ years of handling customer issues and billing disputes easily, as well as maintaining customers business for multiple years. Have a very competitive nature to hit and exceed sales goals and quotas.

Overview

11
11
years of professional experience

Work History

General Manager

Cleveland Relocation Services LLC
05.2018 - Current

Lead manager for moving company, trained all new crew members, handled billing,inventory, contracts, and filing. Handled all customer estimates and quotes, customer billing disputes and damage claims.

Sales Agent

Levin Furniture
04.2016 - 03.2018

Full time sales associate greeting new customers walking into the showroom, handling paperwork, explaining insurance plans, and working with the delivery department to ensure fast and efficient deliveries to customers homes. Hitting sales quotas for furniture and insurance plans every month.

Assistant Store Manager

DirectBuy
06.2013 - 03.2016

Top performing sales manager, assisted multiple teams for meeting sales goals, Closing contract agreements with customers, presenting with Powerpoint presentations to new clients, and training new sales representatives. Handle new customer orders for furniture, appliance, kitchen cabinets, flooring, and exercise equipment.

Education

Associate of Arts - Business

Lakeland Community College
Willoughby, OH
06.2012

CAD Engineering

Mentor High School
Mentor, OH
06.2008

Skills

  • Recruitment
  • Operations Management
  • Staff Management
  • Customer Relations
  • Inventory Control
  • Staff Development
  • Leadership and team building
  • Marketing

Timeline

General Manager

Cleveland Relocation Services LLC
05.2018 - Current

Sales Agent

Levin Furniture
04.2016 - 03.2018

Assistant Store Manager

DirectBuy
06.2013 - 03.2016

Associate of Arts - Business

Lakeland Community College

CAD Engineering

Mentor High School
Michael Young