Michael Young
Olathe,CO
Summary
Experienced entrepreneur with a strong background in winery operations and mental health services. Founded and operated Mountain View Winery, Inc., managing a 40-acre orchard and vineyard that produced 1,000 cases annually. Expertise in marketing, distribution, and establishing tasting rooms throughout Colorado.
Overview
31
31
years of professional experience
Work History
Owner/Operator / Winemaker
Mountain View Winery, Inc.
Olathe, CO
06.2001 - Current
- Oversee all winery operations, including grape production, winemaking processes, and retail management
- Established and manage five tasting rooms and handle all liquor licensing and state reporting.
- Planned and executed weekly events including farmers markets thoughout Colorado.
- Attended dozens of Wine and Art festivals during the summer and winter seasons to promote our products and establish vendor and sales relationships.
General Manager
Contour Airlines
CNY
02.2024 - 06.2024
- Lead operations and team management, ensuring excellence in service and operational efficiency.
General Manager
SkyWest CNY
Moab, UT
06.2021 - 02.2024
- As a General Manager overseeing Cross-Utilized Station Agents, I lead the team in delivering exceptional customer service and efficient ground handling operations. I coordinate interactions between customers, staff, and management, ensuring seamless ticketing, gate operations, baggage handling, and ramp services. My role encompasses managing aircraft marshaling, servicing, pushback, towing, and deicing, while prioritizing a friendly and prompt customer experience. I implement processes for check-in assistance, ticket changes, and special requests, and ensure the safe loading and unloading of passenger baggage. Additionally, I provide accurate flight information, manage unaccompanied minors, and enforce compliance with safety policies and regulatory requirements. I oversaw ramp operations, conduct equipment checks, and provide training and supervision to agents, proactively addressing any irregular operations to minimize customer inconvenience and enhance overall service quality.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Crossed-Utilized Agent
SkyWest Airlines
CNY
11.2019 - 07.2020
- Performed both below and above-wing duties, contributing to operational success.
Winemaker
Berkeley Estate Cellars
Olathe, CO
09.2015 - 01.2020
- Managed grape production from harvest through winemaking, including laboratory analysis, filtration, and bottling processes.
Ramp & Crossed-Utilized Agent
SkyWest Airlines
MTJ
10.2014 - 10.2019
- Worked primarily as a ramp agent while acquiring additional responsibilities in operations.
Mental Health Worker
Montrose Memorial Hospital
Montrose, CO
01.1994 - 01.2001
- Provided group therapy, counseling, and support for patients dealing with addiction recovery and mental health challenges.
Education
Bachelor of Arts in Psychology -
University of Nevada, Las Vegas, NV, USA
Skills
- Small Business Development
- Business Operations Management
- Event planning
- Client Account Management
- Budgeting and Financial Expertise
- Employee Relations and Team Leadership
- Market Research and Analysis
- Customer Service Excellence
- Project Management
- Strong Communication Skills
- Acquisition and Distribution Management
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Product branding
- Quality Management Systems
- Budget Development
- Business marketing
- Staff hiring
- Staff Management
- Business launch
- Marketing
- Strategic Planning
- Project estimating
Coreaccomplishments
- Operations Management, Directed all operations related to grape growing and winemaking processes, including direct retail and wholesale sales management.
- Successful Establishment, Founded and developed Mountain View Winery, managing all aspects from inception to successful operations.
Timeline
General Manager
Contour Airlines
02.2024 - 06.2024
General Manager
SkyWest CNY
06.2021 - 02.2024
Crossed-Utilized Agent
SkyWest Airlines
11.2019 - 07.2020
Winemaker
Berkeley Estate Cellars
09.2015 - 01.2020
Ramp & Crossed-Utilized Agent
SkyWest Airlines
10.2014 - 10.2019
Owner/Operator / Winemaker
Mountain View Winery, Inc.
06.2001 - Current
Mental Health Worker
Montrose Memorial Hospital
01.1994 - 01.2001
Bachelor of Arts in Psychology -
University of Nevada, Las Vegas, NV, USA