Michael Young
Fargo,NORTH DAKOTA
Summary
With a proven track record at Chik-Fil-A, I excel in sanitation standards and client engagement, enhancing dining experiences through meticulous oversight of food safety and team leadership. My expertise in menu planning and ability to foster positive customer relations have significantly boosted operational efficiency and satisfaction.
Overview
7
7
years of professional experience
Work History
Prep & Catering Supervisor
Chik-Fil-A
Fargo, ND
05.2024 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Inspected kitchen equipment regularly to make sure it was clean and functioning properly.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Team Worker
Defense Commissary Agency
Grand Forks, ND
08.2022 - 11.2023
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Looked for ways to go above and beyond job requirements.
- Ensured that all relevant documents were accurately completed and filed appropriately.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Addressed customer needs, responding to specific requests.
- Maintained assembly and production equipment to meet operational goals.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Participated in regular training sessions to improve product knowledge and service skills.
- Built and maintained working relationships with peers and upper management.
- Collaborated with other teams to ensure successful completion of tasks.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Collaborated with team members to achieve project milestones within set deadlines.
- Packed finished products and prepared for shipment.
- Provided guidance to new members on how to effectively contribute to the team.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Packaged products and double-checked package labels for accuracy.
- Upheld high standards of productivity and quality in operations.
Kitchen Director
Chik-Fil-A
Grand Forks, North Dakota
06.2018 - 08.2022
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
- Distributed food to service staff for prompt delivery to customers.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Evaluated performance of employees on a regular basis; provided guidance, coaching, and corrective action when necessary.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed financial statements such as profit and loss reports to determine areas for improvement within the kitchen.
- Coordinated daily tasks of chefs and other kitchen personnel to ensure efficient workflow.
- Conducted regular staff meetings to discuss kitchen operations, menu changes, and customer feedback.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted staff by serving food and beverages or bussing tables.
- Negotiated contracts with vendors for purchasing equipment and supplies at competitive prices.
- Created weekly production schedules for all food items in accordance with demand forecasts.
- Oversaw the training of new kitchen staff members in proper cooking techniques and sanitation protocols.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with health codes, safety regulations, and sanitation standards.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Developed and implemented food safety standards, policies, and procedures to ensure compliance with local health regulations.
- Supervised cleaning crews responsible for maintaining cleanliness throughout the kitchen area.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Performed quality assurance checks on all dishes before they were served to customers.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored inventory levels of ingredients and supplies; ordered additional products as needed.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Received, organized and rotated paper goods and food ingredients.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Resolved customer complaints regarding food quality or service in a timely manner.
- Collaborated with front-of-house managers on staffing needs during peak hours or special events.
- Ensured that all meals were cooked according to standard recipes and procedures.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Johnson Sr High
1349 Arcade St, St Paul, MN 5510606-2010
Skills
- Written and verbal communication
- Sanitation standards
- Menu planning
- Allergy awareness
- Hygiene practices
- Food storage
- Nutrition
- Client engagement
- Food presentation
- Catering supervision
- Food safety compliance
- Waste reduction
- Food and beverage costing
Accomplishments
- Serve Safe Certified
Timeline
Prep & Catering Supervisor
Chik-Fil-A
05.2024 - Current
Team Worker
Defense Commissary Agency
08.2022 - 11.2023
Kitchen Director
Chik-Fil-A
06.2018 - 08.2022
High School Diploma -
Johnson Sr High
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