MICHAEL YOUNG
Buda,TX
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
Work History
General Manager – Restoration Services
Cavalry Restoration and Construction
03.2021 - Current
- Assisted in managing branch operations for restoration services across two locations. Supported teams in mitigation, reconstruction, and customer service tasks. Contributed to revenue growth and operational efficiency while fostering teamwork and customer satisfaction.
- Led cross-functional teams in managing project timelines and budgets. Oversaw project execution to align with strategic objectives and stakeholder expectations. Fostered collaboration among team members to enhance project outcomes.
- Oversaw full P&L responsibility, encompassing budgeting, job costing, billing, collections, and cost control to ensure profitability targets were met.
- Led and developed multidisciplinary teams of technicians, estimators, project managers, and administrative staff to enhance operational efficiency through effective hiring, training, and performance management strategies.
- Partnered with insurance carriers, TPAs, and adjusters to ensure compliance with program requirements, scopes, and billing standards.
- Increased revenue and job volume through improved workflows, client relationships, and customer satisfaction.
- Directed Xactimate, XactAnalysis, and contents estimating to guarantee precise scoping, pricing, invoicing, and documentation.
- Executed job site visits and quality control assessments to uphold safety standards and workmanship quality.
- Directed weekly leadership and operations meetings aimed at prioritizing initiatives, tracking key performance indicators, and fostering accountability among team members.
- Supported and executed large-loss and complex projects, coordinating labor, vendors, equipment, and timelines
- Maintained compliance with safety, regulatory, carrier, and brand standards across all operations
- Supported teams in fostering a culture of accountability and collaboration. Assisted in delivering customer-first service through effective teamwork. Mentored managers and field leaders to enhance leadership skills and succession planning.
- Championed professional representation of the company in interactions with clients, carriers, and industry partners.
General Manager-Restoration Services
ServiceMaster by Century
01.2016 - 01.2021
- Oversaw operational coordination across restoration, mitigation, construction, and sales divisions while interviewing, hiring, managing, and training a team of 48 professionals across three markets.
- Oversaw construction and marketing processes while analyzing profit and loss for San Antonio, Austin, and Dallas markets.
- Developed and implemented comprehensive annual budget strategies to align with organizational objectives and support long-term financial planning.
- Evaluated and verified documentation, contracts, and acknowledgments for multiple projects in partnership with division heads.
- Ensured adherence to established safety standards and customer service protocols.
- Managed financial operations, including budget oversight and sales project coordination, to optimize quality control and secure cost-effective vendor contracts.
- Directed construction renovation efforts to restore facilities post-disaster, ensuring compliance with schedule and budget guidelines.
- Achieved a 25% to 30% improvement in annual bottom line results over three years by recruiting skilled employees, refining operational processes, and forming a dedicated marketing team.
- Drove profit enhancement by 25% over eight months by recruiting talent, redesigning warehouse layout, and instituting efficient workflows.
- Key Projects: YMCA Houston, HEB Grocery Stores, Refugio ISD and Intel Austin campus
Vice President of Operations
ModernCrete, Inc.
01.2015 - 01.2016
- Directed construction and renovation initiatives for residential and commercial properties to enhance operational efficiency and prepare company for sale.
- Led and energized a management team to fulfill strategic goals and enhance operational efficiency.
- Led recruitment and retention of a skilled team of laborers, tradespeople, and regional staff, including five foremen, multiple floaters, and two project managers, fostering a collaborative environment to enhance process efficiency.
- Performed comprehensive analysis of operations to track financial outcomes and deliver actionable solutions for productivity optimization.
- Executed corrective actions to mitigate discrepancies and safeguard operational integrity.
- Partnered with management team to develop and execute effective operational plans aimed at fostering business growth.
- Commended for revitalizing sales performance and financial outcomes in struggling territories by deploying innovative and effective strategies.
- Oversaw team recruitment and operational support initiatives, successfully resolving cross-country issues and surpassing profitability targets within six months.
- Key Projects: Mighty Fine Burgers, Kendra Scott Showroom, Brookshire Bros Grocery Stores, H&M Retail Clothiers, Naartjie Kids and oversaw the launch of Resinous & Stamped Concrete Division
Education
Bachelor of Science - Business Management
University of South Dakota
Vermillion, SDSkills
- Budget management and financial governance
- Multi-location operational management
- Restoration & Reconstruction Operations
- Insurance & TPA Program Management
- Xactimate / XactAnalysis / Job Costing
- Large-Loss & Complex Project Execution
- Team Leadership, Hiring & Development
- Customer Experience & Client Relations
- Safety, Compliance & Risk Management
- Leadership and team building
Timeline
General Manager – Restoration Services
Cavalry Restoration and Construction
03.2021 - Current
General Manager-Restoration Services
ServiceMaster by Century
01.2016 - 01.2021
Vice President of Operations
ModernCrete, Inc.
01.2015 - 01.2016
Bachelor of Science - Business Management
University of South Dakota
Industry Certification & Licensure
IICRC (Institute of Inspection, Cleaning, and Restoration Certification) - Achieved Master Restorer Certification
DHSH (Texas Department of State Health Services) - Mold Remediation License