Michael Young
Baltimore,Maryland
Summary
Dynamic professional with extensive experience in crisis management and effective communication. Skilled in incident reporting and conflict resolution, consistently improving team performance and fostering a safe working environment.
Overview
4
4
Certifications
40
40
years of professional experience
Work History
Shift Commander
Social Security Administration Hana Industries
Honolulu , HI
09.2020 - Current
- Coordinated shift schedules and managed team assignments effectively.
- Trained new employees on equipment usage and safety procedures.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular inspections to maintain equipment functionality and safety standards.
- Collaborated with team members to resolve operational challenges promptly.
- Led shift meetings to discuss priorities and address employee concerns.
- Developed training programs for new employees, emphasizing safety protocols and operational policies.
- Reviewed and analyzed incident reports to identify trends and formulate plans of action.
- Ensured compliance with applicable laws and regulations, reporting violations to senior management as necessary.
- Drafted weekly schedules for shift personnel, ensuring adequate coverage at all times.
- Conducted daily briefings with shift personnel to review current operations and discuss any changes in policies or procedures.
- Supervised and led employees to maintain productivity and customer service levels.
Federal Police Officer Supervisor
Federal Reserve Board
Washington, District of Columbia
12.2006 - 02.2019
- Enforced regulations to maintain safety and security in Federal Reserve facilities.
- Conducted thorough investigations into potential security breaches and incidents.
- Collaborated with federal, state, and local law enforcement agencies for coordinated responses.
- Monitored surveillance systems to identify suspicious activities and respond appropriately.
- Prepared detailed reports documenting incidents and investigations for further review.
- Trained new officers on policies, procedures, and emergency response protocols.
- Engaged with the public to provide assistance and maintain a positive environment.
- Maintained updated records of all arrests made by members of the department.
- Participated in training exercises related to active shooter situations and hostage rescue scenarios.
- Monitored surveillance operations to detect criminal activity.
- Managed a team of officers during large scale operations or special events.
- Provided instruction on proper use of firearms and other police equipment.
- Responded to emergency calls from the public regarding criminal activity or suspicious behavior.
- Interviewed witnesses and suspects in order to obtain information relevant to criminal cases.
- Provided security for high-profile individuals, events, and locations.
- Assessed potential threats to public safety and national security.
- Coordinated security operations, equipment and personnel to protect employees and property.
- Worked closely with local law enforcement to investigate crime scenes and collect evidence.
Transportation Security Screener
TSA
Glen Burnie, Maryland
09.2004 - 12.2006
- Conducted security screenings for passengers and luggage at transportation checkpoints.
- Operated advanced screening equipment to detect prohibited items and threats.
- Collaborated with team members to ensure efficient checkpoint operations.
- Adhered to TSA protocols and guidelines during security processes.
- Maintained clear communication with travelers regarding screening procedures.
- Reported suspicious activities or items to supervisors promptly.
- Trained new screeners on safety procedures and equipment usage.
- Assisted in improving workflow efficiency during peak travel times.
- Collaborate with law enforcement personnel on any issues related to security protocols or suspicious activity.
- Maintained orderly queue of visitors checking in, assisted visitors with questions, directed to specific locations and reported unusual, questionable, or suspicious activities to management.
- Identify prohibited items and dangerous substances in carry-on luggage or other containers.
- Investigate reports of lost or stolen items at the airport.
- Operate x-ray machines to screen checked baggage for explosives and other contraband materials.
- Interact with passengers and provide customer service as needed.
- Remain up-to-date on current TSA policies, procedures, and regulations.
- Conduct pat-downs and use metal detectors when necessary.
- Follow standard operating procedures for screening passengers and their belongings.
- Conducted baggage or cargo screening to verify compliance with governmental regulations using x-ray machines, walk-through magnetometers and hand-held magnetometers.
- Performed searches and screening and conducted bag searches with constant focus on identifying potentially life-threatening devices.
- Provide assistance to people with disabilities who require special accommodations during the screening process.
- Responded promptly to emergency situations in accordance with established protocol.
- Comply with all safety standards set by the TSA while performing job duties.
- Ensure that all travelers are aware of TSA rules and regulations regarding travel with restricted items.
- Maintained security and safety focus and awareness and adhered to security screening protocols while working in stressful environment with disruptive and angry passengers.
- Participate in regular training sessions to stay informed about new developments in transportation security technology.
- Utilize effective communication skills when interacting with customers and colleagues.
Protective Security Officer
Paragon Security
Baltimore, Maryland
06.2002 - 11.2003
- Monitored premises to ensure safety and security for all personnel and visitors.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and incidents, maintaining a calm and effective approach.
- Managed access control by verifying identities of employees and visitors.
- Conducted regular inspections of buildings and grounds for any potential risks or hazards.
- Maintained a professional demeanor while interacting with customers and staff members in a courteous manner.
- Interacted regularly with management staff to provide feedback on the effectiveness of current security measures.
- Responded quickly to emergency situations such as fires, medical emergencies, bomb threats.
- Provided customer service support to visitors by answering questions related to facility rules and regulations.
- Verified credentials of contractors prior to granting them access onto the premises.
- Participated in drills designed to test existing security protocols.
Captain Area Supervisor
Wakenhut Security
Baltimore, MD
10.1997 - 07.2002
- Supervised security personnel to ensure compliance with protocols and standards.
- Conducted regular training sessions for staff on security procedures and equipment.
- Developed and implemented security plans tailored to specific sites and clients.
- Monitored surveillance systems to detect and respond to suspicious activities.
- Liaised with law enforcement agencies to enhance site security measures.
- Prepared detailed reports on incidents, observations, and safety assessments.
- Evaluated security staff performance and provided constructive feedback for improvement.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised security operations across multiple sites ensuring compliance with protocols.
- Trained and mentored security staff on best practices and emergency procedures.
- Coordinated schedules and assignments for security personnel to ensure coverage.
- Conducted regular inspections to assess security measures and identify vulnerabilities.
- Managed incident reports and documentation for proper record-keeping.
- Developed strategies to improve overall site safety and security effectiveness.
- Monitored employee performance, providing feedback and coaching as needed.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Managed payroll activities including timesheets submission and approval process.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Platoon Sergeant
United States Marine Corps Reserve
Baltimore, MD
11.1995 - 02.1999
- Led training exercises for Marines to enhance tactical readiness and teamwork.
- Supervised daily operations and logistics for troop movements and supply chain management.
- Coordinated communication between leadership and enlisted personnel during missions.
- Developed strategic plans for operational deployment in diverse environments.
- Mentored junior Marines to build skills in leadership and decision-making.
- Implemented safety protocols to ensure the well-being of all personnel during operations.
- Evaluated performance of team members to promote effective unit cohesion and efficiency.
- Organized, supervised and coordinated platoon training activities.
- Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
- Inspected equipment prior to use in order to ensure proper functioning condition.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
- Provided tactical and technical guidance to Platoon personnel.
- Honorable Discharge
Platoon Sergeant
United States Marine Corps
Oceanside, California
04.1986 - 04.1990
- Led training exercises for Marines to enhance tactical readiness and teamwork.
- Supervised daily operations and logistics for troop movements and supply chain management.
- Coordinated communication between leadership and enlisted personnel during missions.
- Mentored junior Marines to build skills in leadership and decision-making.
- Implemented safety protocols to ensure the well-being of all personnel during operations.
- Evaluated performance of team members to promote effective unit cohesion and efficiency.
- Organized, supervised and coordinated platoon training activities.
- Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved.
- Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
- Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.
- Compiled monthly reports on personnel actions such as awards, promotions and disciplinary actions taken within the platoon.
- Inspected equipment prior to use in order to ensure proper functioning condition.
- Maintained unit discipline by enforcing standards of conduct and military regulations.
- Provided tactical and technical guidance to Platoon personnel.
- Organized logistics requirements such as transportation, ammunition supply, medical support and communications systems.
Education
Some College (No Degree) - Criminal Justice
Coppin State University
Baltimore, MDSome College (No Degree) - Criminal Justice
The Community College of Baltimore County
Catonsville, MDSkills
- Shift scheduling
- Safety training
- Incident reporting
- Process improvement
- Equipment maintenance
- Regulatory compliance
- Crisis management
- Team leadership
- Effective communication
- Conflict resolution
- Operational efficiency
Certification
Use of Force Instructor
Accomplishments
Navy Achievement Medal
Timeline
Shift Commander
Social Security Administration Hana Industries
09.2020 - Current
Federal Police Officer Supervisor
Federal Reserve Board
12.2006 - 02.2019
Transportation Security Screener
TSA
09.2004 - 12.2006
Protective Security Officer
Paragon Security
06.2002 - 11.2003
Captain Area Supervisor
Wakenhut Security
10.1997 - 07.2002
Platoon Sergeant
United States Marine Corps Reserve
11.1995 - 02.1999
Platoon Sergeant
United States Marine Corps
04.1986 - 04.1990
Some College (No Degree) - Criminal Justice
Coppin State University
Some College (No Degree) - Criminal Justice
The Community College of Baltimore County