Michael Youngblood
Mesquite,TX
Summary
Hardworking and passionate military veteran with strong organizational skills eager to secure an entry-level Analyst position. Ready to help a team achieve company goals. Recent BS graduate and current MS student.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Social Media Lead
Harte Hanks
05.2020 - Current
- Create Social media posts in response to customer questions
- Reviewed and edited current posts on Twitter and Facebook
- Worked with Sprinklr and Sprout as post or reply platform
- Used Salesforce to monitor incoming and outgoing posts to customers
- Used Salesforce to pull reports and analyze data
- Responsible for leading agents and overall goal of social media team
- Work From Home independent worker.
Self Employed
Self Employed
02.2017 - 05.2020
- Supported many small businesses in the bar industry across Texas, Louisiana, and Arkansas
- Setup both order system and pricing guide for customer and employee
- Created menus for employees and customers to order from
- Business owner and operator.
Team Supervisor
iQor
07.2013 - 01.2017
- Supported agents, client and customers
- Analyzed reports from incident tracking software and Zen Desk to see where improvements could be made
- Created presentation using Power Point and Adobe for agent training and client review
- Created spreadsheets in Excel for presentation to client and upper management to show where improvements have been made and where they can be made.
Customer Relations
Katy Trail Ice House
02.2013 - 05.2014
- Keep count of current patrons in establishment to stay within acceptable capacity
- Check IDs to ensure patrons are of appropriate age to enter establishment
- Help management with any additional tasks required in running bar or restaurant.
Consultant
The InSource Group (now Talent Groups)
06.2012 - 10.2012
- Worked on over 1000 POS system rollouts to all stores nationally for Tuesday Morning
- Installed Linux POS software on computers for deployment in stores
- Diagnosed machines and prepared them for return to the vendor
- Installed both back office and registers in-stores remotely
- Troubleshooting on Windows XP back offices and SUSE Linux register systems.
Laptop Technician
We Do Electronics
12.2011 - 04.2012
- Diagnosed and repaired laptops for customers
- Parted out 25 laptops daily for parts resale on eBay
- Listed parts on eBay for sale
- Tested and certified laptops and parts for sale on eBay.
Project Manager
iwebcontent
08.2011 - 12.2011
- Worked as project manager on many content writing projects involving keyword searches, SEO, and advertising campaigns
Education
Master of Science - Business Intelligence
Full Sail University
Florida04.2025
Bachelor of Science - BS - Business Administration and Management, General
University of Phoenix
Phoenix, AZ03.2024
Skills
- Windows 10
- Resource Management
- Analytics
- Team Management
- SharePoint
- Supervisory Skills
- Project Management
- Software as a Service (SaaS)
- Microsoft Excel
- Employee Training
- Information Gathering
- Report Preparation
- Workflow Analysis
- Analytical Thinking
Certification
- Marketing Foundations - LinkedIn
- Certified Marketing Specialist - University of Phoenix
Languages
English
Native or Bilingual
Timeline
Social Media Lead
Harte Hanks
05.2020 - Current
Self Employed
Self Employed
02.2017 - 05.2020
Team Supervisor
iQor
07.2013 - 01.2017
Customer Relations
Katy Trail Ice House
02.2013 - 05.2014
Consultant
The InSource Group (now Talent Groups)
06.2012 - 10.2012
Laptop Technician
We Do Electronics
12.2011 - 04.2012
Project Manager
iwebcontent
08.2011 - 12.2011
Master of Science - Business Intelligence
Full Sail University
Bachelor of Science - BS - Business Administration and Management, General
University of Phoenix