Michael Zago

• Install and service security equipment that surpasses customer expectations while ensuring proper equipment meets specific needs.
• Install and configure basic networking infrastructure to accommodate the needs of the project.
• Prepared detailed reports summarizing results of projects which included key findings and recommendations.
• Established effective relationships with clients by responding promptly to inquiries and offering professional advice whenever necessary.

• Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
• Implemented policies and procedures for effective management of the purchasing process.
• Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
• Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
• Collaborated with internal stakeholders such as sales personnel, operations managers and finance teams.
• Participated in trade shows and conferences to stay abreast of industry trends and developments.
• Maintained the company's network and computers in the office, and remotely used laptops to keep work flowing and efficient.

• Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
• Developed strategies to optimize workflow processes in order to maximize productivity.
• Analyzed data from production reports to identify trends or opportunities for improvement.
• Organized regular cycle counts of physical inventory to ensure accuracy of system data.
• Communicated regularly with other departments regarding supply chain activities.
• Utilized inventory management software to track stock levels and maintain accurate records.
• Monitored staff performance, identified areas for improvement, and provided training as needed.

• Responded promptly to customer inquiries regarding orders, product availability and shipping methods.
• Utilized computer systems to track and monitor packages from origin to destination.
• Communicated with vendors regarding order status, changes in delivery schedules or returns and credits due to discrepancies.
• Maintained inventory of shipping materials, such as boxes, labels, packing slips.
• Inspected containers for proper sealing and labeling prior to loading onto trucks or railcars.
• Organized and packed items for shipment according to customer requirements.
• Developed relationships with customers by providing prompt service when requested information was needed.

● Performed routine inspections, troubleshooting, maintenance, and repair or hydraulic systems on a variety of military aircraft.

● Conducted functional checks and diagnostic tests to identify and resolve hydraulic system malfunctions.

● Repaired and replaced hydraulic pumps, valves, actuators, hoses, and other components as necessary.