Summary
Overview
Work History
Education
Skills
Timeline
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Michael Zajdel

Johnstown,PA

Summary

Friendly Sales Associate adept at working in diverse retail and customer service environments with over 17 years of combined retail and customer service skills and management.

Overview

17
17
years of professional experience

Work History

Patient Consultant

Harvest/Trulieve
10.2020 - Current
  • Processed patients orders in a fast pace retail medical marijuana dispensary
  • Managed high volume of cash with 100% accuracy rate
  • Fulfilled orders from a online ordering system
  • Updated old and new inventory in online ordering system
  • Created new products within system to be sold as inventory arrived
  • Operated the MJFreeway platform with efficiency to process sales and returns
  • Offering advice to patients on purchases and promoting additional products to aide in their medication
  • Assisted customers by answering questions and fulfilling requests
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Patient Consultant

Beyond/Hello
06.2019 - 02.2020
  • Sold natural medicine and medical products in an extremely fast-paced environment
  • Managed high volume of cash with 100% accuracy rate
  • Answered questions about medicinal uses and program laws, and effects and qualities of different strains
  • Operated the MJFreeway platform with efficiency to process sales and returns
  • Registered new MMJ patients into check-in data base by scanning documents and completing electronic registration
  • Counted inventory in the morning and night, verifying counts were correct, and helping to resolve any discrepancy
  • Offering advice to patients on purchases and promoting additional products to aide in their medication
  • Assisted customers by answering questions and fulfilling requests
  • Folded and arranged Grower/Processor merchandise in attractive displays to drive sales
  • Kept work area clean of glass streak, debris, dust, and kept displays in order
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Circulation Desk Assistant

Cambria County Library System
09.2018 - 06.2019
  • Successfully completed the check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
  • Organized shelves when patrons returned books.
  • Enabled ease of material location by replacing returned items in alphabetical order to library shelves.
  • Assisted with the sorting and routing of mail items for library employees.
  • Maintained up-to-date knowledge of office machinery, including printers, computers, copiers and fax machines, to best assist visitors.
  • Delivered excellent guest services by answering inquiries from visitors.
  • Showed library patrons where specific book collections were.
  • Closely monitored front desk visitors to maintain a secure and clean environment. 
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons. 
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.

Sales Associate

Goodwill
01.2018 - 01.2019
  • Greeted customers and ascertained customers' needs
  • Received donations at the donation drop off
  • Processed and priced donations in a quick and efficient manner
  • Prepared outgoing shipments
  • Prioritized and accomplished wide range of tasks each shift
  • Organized racks and shelves to maintain the visual appeal of the store
  • Provided repeat customers with exceptional care and attention
  • Directed individuals to merchandise locations
  • Developed positive customer relationships through friendly greetings and excellent service
  • Processed donated merchandise onto the sales floor
  • Worked collaboratively in team environment

Dietary Cook

Quality of Life Services at Westmont Woods
06.2013 - 10.2016
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
  • Led shifts while personally preparing food items and executing requests based on required specifications
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation
  • Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues
  • Managed kitchen by orienting, training, assigning, supervising kitchen staff under the Dietary Manager

Sales Associate

Rite Aid
02.2009 - 05.2013
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, and shelving displays based on sale products
  • Described product to customers and accurately explained details and care of merchandise.
  • Provided outstanding customer service.

Retail Assistant Manager

Rita's Italian Ice
02.2008 - 12.2008
  • Trained staff on operating procedures and company services
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries
  • Interviewed job candidates and made staffing decisions
  • Counted cash drawers and made bank deposits
  • Assisted in the management of a staff of 8-10 sales associates and 2 team leaders
  • Assigned employees to specific duties to best meet the needs of the store
  • Reordered inventory when it dropped below predetermined levels
  • Examined merchandise to verify that it was correctly priced and displayed
  • Reported to the district manager regarding all store and staff issues
  • Completed profit and loss performance reports

Education

High School Diploma -

Greater Johnstown Senior High School
Johnstown, PA
2006

Associate of Science (AS) - Graphic Communications

Community College of Allegheny County - Allegheny Campus
Pittsburgh, PA
2018

Skills

  • Strategic thinker
  • Extensive knowledge of cannabis and cannabis related subjects
  • Opening and closing procedures
  • Ability to use and learn many different computer software and point of sale systems
  • Trusted key holder
  • Exceptional communication skills
  • Quick learner
  • Excellent customer service skills
  • Hourly shift management
  • Merchandising
  • Customer relations
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Extremely quick learner

Timeline

Patient Consultant

Harvest/Trulieve
10.2020 - Current

Patient Consultant

Beyond/Hello
06.2019 - 02.2020

Circulation Desk Assistant

Cambria County Library System
09.2018 - 06.2019

Sales Associate

Goodwill
01.2018 - 01.2019

Dietary Cook

Quality of Life Services at Westmont Woods
06.2013 - 10.2016

Sales Associate

Rite Aid
02.2009 - 05.2013

Retail Assistant Manager

Rita's Italian Ice
02.2008 - 12.2008

High School Diploma -

Greater Johnstown Senior High School

Associate of Science (AS) - Graphic Communications

Community College of Allegheny County - Allegheny Campus

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Michael Zajdel