Michael Zamarripa
San Antonio
Summary
Professional with proven success in new home sales, skilled in client relationship management, market analysis, and negotiation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for excellent communication, problem-solving abilities, and customer-centric approach. Ready to drive sales and contribute to growth.
Overview
28
28
years of professional experience
Work History
Sales Manager
Sparkling Clean Carpet and Air Duct Cleaning
01.2025 - Current
- Handle customer service issues, enabling quick resolution, and client satisfaction.
- Have increased sales revenue by developing and implementing effective sales strategies.
- Enhanced team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Increased profit margins by controlling budget and overhead and organizing workflow and supplies.
- Help manage and motivate a team of eight employees.
New Home Sales Consultant
First America Homes
12.2023 - 01.2025
- Utilized “critical path” to greet every customer, discover, present, site, handle objections and close the sale.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
- Achieved top Net Sales for first quarter 2024 as well as top closings November and December 2024
- Stayed informed on economic, political, financial events at the local, state, national level to address any concerns or objections customers may have
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Mentored several new consultants through their first sale.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
New Home Sales Consultant
Scott Felder Homes
01.2022 - 01.2023
- Welcomed customers into model home and uncover, explore, and understand their goals and challenges
- Continually sourced new sales opportunities, generate leads, and follow up on provided leads
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
- Developed new business and managed up to 25 existing clients with inventory and/or dirt build homes.
- Maintained accurate documentation of each transaction from sale through loan, options, and construction; execute all policies to ensure compliance with quality standards
- Conducted comprehensive needs assessments with prospective clients identifying their specific requirements leading to tailored property recommendations.
New Home Sales Consultant
Lennar
01.2020 - 01.2022
- Greeted clients, created rapport, and uncovered, their challenges and goals.
- Continually sourced new sales opportunities, generate leads, and follow up on provided leads
- Met monthly sales goals by bringing energy and enthusiasm to the job and working effectively with other members of the team
- Navigated through the beginning of COVID and was able to successfully generate leads that turned into sales several sales and able to guide families through uncertainty.
- Handled objections from potential buyers effectively addressing concerns related to pricing location or design features enhancing chances of a successful sale.
Educator
Northside Independent School District
01.2008 - 01.2019
- Adapted teaching methods and instructional materials to meet students' varying needs and interests
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Developed and presented lesson plans by using a variety of techniques and formats including lectures, projects, exhibits, field trips, audiovisual presentations, library resources, computers, and the internet
- Planned and conducted activities for a balanced program of instruction that provides students with opportunities to observe, question, and investigate
Human Resources Generalist
Nationwide Insurance
01.2003 - 01.2007
- Responsible for all HR functions in various Nationwide offices throughout Texas to include recruiting and hiring, employee benefits, employee relations, new hire training, coaching and terminations
- Partnered with managers and directors to recruit hire and train the highest quality talent for each position
- Planned and presented new hire orientation in San Antonio, Dallas, Houston and Austin
- Created a new highly effective and efficient system for hiring and on boarding new employees that was adopted and implemented by all offices throughout Texas
- Attended numerous job fairs at colleges and universities in Dallas, Houston, Austin and San Antonio
Human Resources Representative
USAA
01.1997 - 01.2003
- Assisted USAA employees with issues and concerns related to medical, dental, vision, life insurance and 401k/pension programs
- Diffused difficult and very personal situations with sympathy, empathy and tact and ensured customer issues were resolved in a timely manner
- Having held my securities license, became team Subject Matter Expert on 401k and pension plan and handled escalated issues
- Frequently recognized by employees and management for providing outstanding service and received numerous awards, letters of appreciation and certificates
Education
Bachelor of Arts, B.A. - Organizational Psychology
University of Incarnate Word
S.A., TXSkills
- Skilled in Microsoft Office Tools
- Document Creation
- Excel Data Analysis Skills
- Email Management
- Presentation Development
- Proficient in Proprietary Software
- Operational Efficiency
- Cost Savings Implementation
- Collaborative Engagement
- Sales team training
- Goals and performance
- Positive and upbeat
- Strong negotiation skills
- Multitasking capacity
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Sales Manager
Sparkling Clean Carpet and Air Duct Cleaning
01.2025 - Current
New Home Sales Consultant
First America Homes
12.2023 - 01.2025
New Home Sales Consultant
Scott Felder Homes
01.2022 - 01.2023
New Home Sales Consultant
Lennar
01.2020 - 01.2022
Educator
Northside Independent School District
01.2008 - 01.2019
Human Resources Generalist
Nationwide Insurance
01.2003 - 01.2007
Human Resources Representative
USAA
01.1997 - 01.2003
Bachelor of Arts, B.A. - Organizational Psychology
University of Incarnate Word
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