Michael Zamora
Houston,TX
Summary
Versatile Executive offering a 10+ year track record of overseeing and managing Inbound/GM operations to meet business objectives. Strong knowledge of business development and key decision making. Disciplined and forward-thinking manager with excellent communication and team-building skills.
Overview
15
15
years of professional experience
Work History
Executive Team Lead Inbound Operations
Target
09.2021 - Current
- Built important relationships to address pressing needs within the store.
- Established and implemented departmental policies, goals and objectives.
- Supported leadership by creating schedules to accommodate guests and team members.
- Identified trends and assessed opportunities to improve processes and execution.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Interviewed, recruited and trained new onboarding candidates (District Trainer for Inbound Operations Leaders)
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Worked independently and used resourcefulness when confronted with ambiguity.
- Located bottlenecks to streamline existing processes.
- Received and processed inventory for stocking.
Executive Team Lead GM Sales/FF
Target
06.2019 - 09.2021
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled complex project management concerns productively and with little oversight.
- Assisted customers with complaints and general inquiries.
- Mentored and coached associates in delivering customer-focused performance.
- Collaborated with cross-functional teams to develop innovative solutions.
- Used Greenfield to manage inventory, revenue, statistical and budgetary reports.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Conducted meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor schedules to support total store.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. (District Trainer GM)
- Developed and maintained relationships with guests and suppliers through account development.
- Manage online guest transactions, from collection of products to drop off on hold area. (Total store including grocery)
Executive Team Lead Replenishment
Target
07.2016 - 06.2019
- Reviewed employee concerns and new opportunities to drive business strategies.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Worked independently and used resourcefulness when confronted with ambiguity.
- Identified trends and assessed opportunities to improve processes and execution.
- Interviewed, recruited and trained new onboarding candidates.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Supported leadership by creating schedules to accommodate guests and team members.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Located bottlenecks to streamline existing processes
- Receive, and process inventory for stocking.
Logistics Flow Team Leader
Target
06.2013 - 06.2016
- Strategized best methods and tactics for efficient storage and stocking of materials.
- Managed loading, unloading, movement, and sorting of supplies and product to keep to scheduled goal time.
- Managed inventory levels to verify availability of stock for guests in store purchases by identifying opportunities for inventory reductions.
- Monitored performance of logistics operations to identify areas for improvement.
- Studied data to identify trends and patterns in sales.
Presentation Team Member
Target
03.2009 - 06.2013
- Set up and broke down gondola’s while executed promotional campaigns to drive brand awareness and sales.
- Communicated product value, quality, and style to educate and entice guests.
- Assembled creative displays and signage to draw guests to products.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Collaborated with team to create and implement promotional campaigns.
- Train incoming presentation team members on the process and inner workings of the role.
Entertainment Specialist
Target
03.2008 - 03.2009
- Cultivated strong relationships with guests to build loyalty and repeat business.
- Skilled at working independently and collaboratively in a team environment.
- Applied effective time management techniques to meet tight deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Target Team Member
Target
01.2008 - 03.2008
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor Of Arts - Psychology
Southern New Hampshire University
Hooksett, NHNorth Side High School
Houston, TX05.2007
Skills
- Analytical Skills
- Sales
- Interpersonal Communication Skills
- Strategic Planning
- Operational Efficiency
- Constructive Feedback
- Team Leadership
- Problem Resolution
- Logistics Execution
- Training and Development
- Improvement Plans
- Project Planning
- Leadership
- Procedure Implementation
- Project Management
- Administrative Skills
Languages
English
Native or Bilingual
ASL
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In order to grow, you first have to get over being uncomfortable with the process of growing.
M. Zamora
Timeline
Executive Team Lead Inbound Operations
Target
09.2021 - Current
Executive Team Lead GM Sales/FF
Target
06.2019 - 09.2021
Executive Team Lead Replenishment
Target
07.2016 - 06.2019
Logistics Flow Team Leader
Target
06.2013 - 06.2016
Presentation Team Member
Target
03.2009 - 06.2013
Entertainment Specialist
Target
03.2008 - 03.2009
Target Team Member
Target
01.2008 - 03.2008
Bachelor Of Arts - Psychology
Southern New Hampshire University
North Side High School