Michael Zanoni
Charter Of Harrison Township,MI
Summary
Accomplished Pharmacy Manager with a proven track record at Rite Aid, enhancing patient care through expert education and counseling, and efficient drug inventory management. Excelled in leading a high-performing team, significantly improving customer satisfaction and operational efficiency. Skilled in workflow optimization and inventory control, adept at balancing quality care with profitability.
Overview
34
34
years of professional experience
Work History
Pharmacy Manager
Rite Aid
12 Hoover Shopping Center -e 12 Mile Warren MI
11.1990 - 05.2024
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Education
Bachelor of Science - Pharmacy
Ferris State University
Big Rapids, MISkills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Inventory Control
Timeline
Pharmacy Manager
Rite Aid
11.1990 - 05.2024
Bachelor of Science - Pharmacy
Ferris State University