Michael Zapata
Cedar Park,TX
Summary
Detail-oriented stocker with over 7 years of experience in inventory management and customer service. Skilled in training new employees and maintaining product quality, contributing to efficient operations and enhanced customer satisfaction.
Adaptable professional with extensive experience in stocking and inventory control. Recognized for optimizing restocking processes and maintaining a clean workspace to ensure shopper safety and satisfaction.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Responsible Stocker with excellent blocking, facing and customer service skills coupled with 7 years of experience. Fast worker with attention to detail and completeness.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
19
19
years of professional experience
Work History
Stocker
H-E-B
Cedar Park, TX
02.2019 - 02.2026
- Stocked shelves efficiently, ensuring product availability and presentation standards.
- Assisted with inventory management, reducing stock discrepancies through diligent tracking.
- Trained new staff on stocking procedures and safety protocols to ensure compliance.
- Monitored product expiration dates, minimizing waste and maintaining quality assurance standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Operated equipment such as pallet jacks and electric jacks to move heavy boxes and pallets.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Warehouse Worker
UPS
Austin, TX
10.2013 - 11.2018
- Operated material handling equipment to transport goods efficiently within warehouse environment.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Implemented best practices for sorting and organizing packages, reducing retrieval time by optimizing layout.
- Conducted routine inspections of equipment, identifying maintenance needs to ensure safe operations.
- Assisted in developing training materials to enhance onboarding process for new hires in warehouse operations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 150 pounds.
Cashier
Schlotzsky's Deli
Austin, TX
01.2007 - 01.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and enhancing guest experience.
- Maintained clean and organized checkout area, ensuring compliance with health standards.
- Assisted in training new cashiers on operational procedures and customer engagement strategies.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Cyber Security
Austin Community College
Austin, Texas, TX03-2028
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Heavy lifting
- Loading and unloading
- Customer assistance
- Punctual and reliable
- Flexible schedule
- Pallet jack operation
- Inventory tracking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Partner of the Month by completing outstanding performance with accuracy and efficiency.
Timeline
Stocker
H-E-B
02.2019 - 02.2026
Warehouse Worker
UPS
10.2013 - 11.2018
Cashier
Schlotzsky's Deli
01.2007 - 01.2013
Cyber Security
Austin Community College
Multiple Partner of the Month awards
Through out the years within H-E-B, executed goals by working at a fast-paced motion through out my shifts so that I may work as Impulse Lead while working to help with General Merchandise department stocking and replenishing shelves all within 8 hours of each shift. Gained accomplishments 4 times throughout my 7 years working with the store as they are earned to 1 employee each year. Managers and leads through out the store have expressed how much effort I put into my work by showcasing just how flexible I am when helping other departments in need.