Michael Zelko
Cape Coral,FL
Summary
Dynamic Patient Services Manager with a proven track record at Lee Health System, excelling in employee recruitment and training. Adept at enhancing patient satisfaction through effective conflict resolution and regulatory compliance. Recognized for fostering a positive work environment while improving operational efficiency and maintaining high-quality standards.
Overview
21
21
years of professional experience
Work History
Patient Services Manager
Lee Health System
Fort Myers, FL
06.2023 - Current
- Trained, supervised, and evaluated staff performance in order to maintain high standards of quality patient care.
- Resolved complaints from patients in a timely manner while maintaining positive relationships with them.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Prepared monthly reports outlining key performance metrics associated with the department's operations.
- Communicated with patients with compassion while keeping medical information private.
Deli Manager
Publix Supermarkets
Fort Myers, FL
07.2007 - 06.2023
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Established policies and procedures for the safe storage and rotation of food products.
- Delegated work to staff, setting priorities and goals.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Deli/prepared Foods Manager
Giant Eagle Supermarkets
Columbus , OH
02.2004 - 06.2007
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
Skills
- Employee recruitment and hiring
- Training and mentoring
- Productivity improvement
- Patient satisfaction
- Regulatory compliance
- Scheduling coordination
- Conflict resolution
Timeline
Patient Services Manager
Lee Health System
06.2023 - Current
Deli Manager
Publix Supermarkets
07.2007 - 06.2023
Deli/prepared Foods Manager
Giant Eagle Supermarkets
02.2004 - 06.2007
Similar Profiles
Joseph WelvaertJoseph Welvaert
Director of Care Management at Lee Health System – Lee Memorial HospitalDirector of Care Management at Lee Health System – Lee Memorial Hospital
PAMELA COOPERPAMELA COOPER
Manager Outpatient Scheduling Department at Lee Health SystemManager Outpatient Scheduling Department at Lee Health System
ANDREA MALUEGANDREA MALUEG
AMBULATORY POINT OF CARE SUPERVISOR at Lee Health SystemAMBULATORY POINT OF CARE SUPERVISOR at Lee Health System
David SmithDavid Smith
Seasonal High Demand RN at Lee Health SystemSeasonal High Demand RN at Lee Health System
Yunior Quintero RamosYunior Quintero Ramos
Installer at Kelly Air SystemsInstaller at Kelly Air Systems