Michael Zellmer
Prattville
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
7
7
years of professional experience
Work History
Route Salesman
Blue Ridge Mountain Water
08.2023 - Current
- Demonstrates adaptability by adjusting routes or schedules as needed due to unforeseen circumstances or changes in priorities.
- Implement safe driving practices, reducing the risk of accidents and maintaining company vehicle maintenance standards.
- Use excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Implement policies and procedures across warehouse and shipping platforms.
- Handle customer concerns and issues by answering questions and escalating major problems to supervisor.
- Properly process all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Collaborated with team members to streamline processes, resulting in a more efficient workflow.
- Resolve customer complaints professionally and efficiently, ensuring continued client satisfaction.
- Utilizes strong organizational skills to manage daily tasks effectively while meeting deadlines consistently.
- Adheres to strict safety protocols during deliveries, ensuring the well-being of employees and customers alike.
- Deliver orders to customers to drive full satisfaction.
- Immediately address problems with customers to promote speedy resolution.
- Achieves route efficiency by optimizing delivery schedules and routes using GPS technology.
- Maintains accurate inventory records, ensuring timely product replenishment for customer needs.
- Operates delivery vehicles safely and efficiently.
- Process customer payments and kept accurate financial records.
- Maintains positive relationships with customers using good communication and follow-through abilities.
- Establishs effective time management habits to balance between managing accounts, sales calls, and deliveries.
- Ensures compliance with company policies and procedures at all times during daily operations.
- Displays products properly at customer sites and according to company specifications and policies.
- Maintains records of sales and customer information to support accuracy.
- Utilizes route optimization software to plan and manage delivery routes.
- Process payments, make change, and provide receipts.
- Assists with sorting and organizing stockroom items.
- Manages product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Completes daily pre- and post-trip vehicle inspections.
- Communicates regularly with dispatcher for delivery route details and changes.
- Stock shelves and load orders to prepare deliveries.
- Demonstrates leadership skills in managing projects from concept to completion.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Cultivates interpersonal skills by building positive relationships with others.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Completes paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven successful working within tight deadlines and a fast-paced environment.
HVAC Technician
Perfect Temp
04.2017 - 07.2023
- Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
- Repaired and replaced motors, bearings and belts.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Performed routine maintenance on heating and cooling systems.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Assisted in maintenance, repair and installation of ventilation systems.
- Calibrated equipment to achieve maximum efficiency.
- Replaced bearings, pump seals and packing.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
Education
Bachelor of Science - Theology
New Orleans Baptist Theological Seminary
New Orleans, LA01.2014
Skills
- Service Management
- Certified Forklift Driver
- Strong customer service
- Safe Driving Record
- Clean MVR
- Team Support
- Product displays
- Stock Rotation
Timeline
Route Salesman
Blue Ridge Mountain Water
08.2023 - Current
HVAC Technician
Perfect Temp
04.2017 - 07.2023
Bachelor of Science - Theology
New Orleans Baptist Theological Seminary
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