Summary
Overview
Work History
Education
Skills
gym
Timeline
Generic

Michael Zerles

Ronkonkoma,New York

Summary

Proven track record in enhancing customer satisfaction and streamlining inventory at Big Lots, demonstrating exceptional teamwork and problem-solving abilities. Mastered customer service and efficient stock management, contributing significantly to store performance and safety standards. Achieved notable improvements in operational efficiency and customer engagement through active listening and reliable service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Big Lot's Furniture Associate

Big Lots
11.2020 - 09.2024
  • Assisted in managing furniture inventory and restocking items as needed, resulting in optimal product availability.
  • Assisted in coordinating delivery schedules for purchased items, ensuring timely arrivals and customer satisfaction.
  • Developed an extensive knowledge of furniture styles, materials, and trends to better assist customers in their decision-making process.
  • Participated in regular staff meetings to discuss sales goals, strategies, and ways to improve store performance.
  • Maintained a clean, organized showroom, ensuring that displays were visually appealing for increased customer interest.
  • Handled customer inquiries via phone, email, or in-person visits with professionalism and efficiency.
  • Managed returns and exchanges seamlessly without causing any inconvenience or dissatisfaction among our clientele base.
  • Contributed to maintaining a safe working environment by adhering to safety guidelines when moving or assembling furniture pieces.
  • Enhanced customer satisfaction by providing personalized furniture recommendations based on individual preferences and needs.
  • Collaborated with team members to provide superior customer service, resolving any issues or concerns promptly and professionally.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Maintenance Technician

Gramercy Group
06.2019 - 08.2019
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Education

Suffolk County Community College
Selden, NY
01.2020 - 05.2025

High School Diploma -

Connetquot High School
Bohemia, NY
06.2018

Skills

Stock replenishment

Customer Service

Teamwork and Collaboration

Time Management

Reliable and Responsible

Honest and Dependable

Problem-Solving

Multitasking

Excellent Communication

Reliability

Team Cooperation

Active Listening

gym

The ability to stay focus and to commit to my goal's.

Timeline

Big Lot's Furniture Associate

Big Lots
11.2020 - 09.2024

Suffolk County Community College
01.2020 - 05.2025

Maintenance Technician

Gramercy Group
06.2019 - 08.2019

High School Diploma -

Connetquot High School
Michael Zerles