Michael Zhang
Pahrump,NV
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Goodwill
Pahrump, NV
05.2023 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Recruited qualified personnel when needed for open positions within the department.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Manager
M&N Services
Las Vegas , NV
05.2007 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Pizza Delivery Driver
Papa Johns
Las Vegas, NV
08.2011 - 06.2017
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Cashier Manager
Myers Mini Mart
Las Vegas, NV
02.2010 - 12.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Office Manager
Las Vegas Limos Las Vegas Limousine Las Vegas Transportation
Las Vegas, NV
12.2005 - 04.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Press Operator
American Printing
Las Vegas, NV
11.2001 - 11.2005
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Promptly removed completed loads from press.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
- Moved materials and fixtures such as paperboard rolls, dies and repeats using pallet jacks, hand carts, and forklifts.
- Oversaw feeding, printing and delivery process of press machines to maintain specified levels of operation.
- Installed plates and wash blankets and verified copy checks, correct ink, scores, and barcodes.
- Followed company policies and OSHA requirements to maintain work safety.
- Checked completed work to identify flaws and sort items by grade.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Used gauges, calipers and other devices to take measurements and identify problems.
- Kept equipment clean, repaired and lubricated to maximize performance.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Collected, aligned, cut and slit Type materials.
Education
General Studies
Brighton High School
03.1997
Skills
- Technical Proficiency
- Scheduling and Coordinating
- Project Management
- Managing Employee Relations
- Managing Cash Register
- Administration and Reporting
- Contract Development and Management
- Managing Terminations
- Managing Laborers
- Employee Coaching and Motivation
- Staff Management
- Overseeing Employees
- Managing Files and Records
- Reconciling Cash Drawers
- Invoice Reconciliation
- Product Management and Branding
Timeline
Customer Service Supervisor
Goodwill
05.2023 - Current
Pizza Delivery Driver
Papa Johns
08.2011 - 06.2017
Cashier Manager
Myers Mini Mart
02.2010 - 12.2012
Manager
M&N Services
05.2007 - 08.2022
Office Manager
Las Vegas Limos Las Vegas Limousine Las Vegas Transportation
12.2005 - 04.2010
Press Operator
American Printing
11.2001 - 11.2005
General Studies
Brighton High School