Michael Zimbelman
Hutchinson,KS
Summary
Enthusiastic Job Title with Number years of grocery experience. Guides customers to excellent shopping experience through product expertise and vigilant display maintenance. Outgoing worker finding joy in customer service. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Personable Grocery Clerk offering Number years of experience in front-end and backroom store activities. Demonstrated skill with System operations, relating to stocking, loading and receiving products and deliveries. Committed to learning new roles and processes to support various departments and service initiatives.
Overview
7
7
years of professional experience
Work History
Grocery Team Member
Dillion's
10.2023 - 03.2024
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Merchandise Service Associate
Lowe's
10.2019 - 10.2023
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Unloaded, loaded, and stocked merchandise.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
Assistant Manager, Computer Technician
OfficeMax
08.2017 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Recommended new and replacement hardware and software purchases.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Generated reports for customer service issues and repair records.
Education
Associate In Electronics - Electronics Technology
Brown Institute
Minneapolis, MN05.1982
Skills
- Price Tagging
- Maintaining displays
- Product Rotation
- Handling perishables
- Merchandising Techniques
- Customer Service
- Attention to Detail
- Safety standards
- Customer service-focused
- Product displays
- Stock Rotation
- Merchandise organization
- Merchandising skills
- Cleanliness and sanitation
- Restocking produce
- Fixing displays
- Customer Service-Oriented
- Food safety understanding
- Loading and unloading procedures
- Cleaning skills
- Merchandise Stocking
- Product Recommendations
- Order Fulfillment
- Assisting customers
- Product Knowledge
- Inspecting merchandise
- Punctual and Reliable
- Written and oral communication
- Accurate Cash Handling
- Monitoring inventory
- Resupplying cash register lines
- Returning carts
- Team contribution
- Monthly inventory
- Cashier experience
- Marking down products
- Rotating products
- Loss Prevention
- Sanitizing surfaces
- Pallet Jack Operation
- Removing defective products
- Product facing
- Store Cleaning
- Training and mentoring
- Workplace Safety
- Grocery bagging skills
- Maintaining freshness
- Product ordering
- Shelf organizing
- Sanitizing procedures
- Safety practices
- Product Merchandising
- Price Checking
- Retail Sales
- Operating pallet jacks
- Product processing
- Weighing items
- Updating prices
- Placing orders
- Deductive Reasoning
- Unloading Deliveries
- Escorting customers
- Opening and closing procedures
- Food Preparation
- Display Setup
- Preparing orders
- Health code standards
- Order Discrepancy Reporting
- Presentation Skills
- Inventory Counts
- Cardboard recycling
- Temperature Monitoring
- Carrying purchases
- Estimating demand
- Product stocking
- Seasonal displays
Timeline
Grocery Team Member
Dillion's
10.2023 - 03.2024
Merchandise Service Associate
Lowe's
10.2019 - 10.2023
Assistant Manager, Computer Technician
OfficeMax
08.2017 - 05.2022
Associate In Electronics - Electronics Technology
Brown Institute