Summary
Overview
Work History
Education
Skills
Timeline
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Michael Zimmardi

Holbrook,NY

Summary

Adept at strategic sourcing and supply chain optimization, I significantly enhanced profitability and efficiency at Blackman Plumbing. My expertise in ERP systems and strong vendor relationship management skills, coupled with a knack for negotiation and team collaboration, drove substantial cost savings and improved inventory control, achieving notable customer satisfaction and team success.

Overview

33
33
years of professional experience

Work History

Purchasing Buyer

Ferguson
09.2022 - Current
  • Implemented cost control measures such as bulk purchasing discounts and long-term contracts to maximize profitability.
  • Reduced stockouts by implementing an efficient demand forecasting system that accurately predicted material requirements.
  • Improved cost efficiency through strategic sourcing, identifying opportunities for consolidation and standardization.
  • Developed purchasing strategies based on company objectives and market trends, ensuring alignment with organizational goals.
  • Streamlined procurement processes, resulting in shorter lead times and improved inventory management.
  • Ensured continuity of supply by maintaining accurate records of inventory levels, purchase orders, deliveries, and returns.
  • Successfully resolved disputes with suppliers regarding pricing, delivery schedules, or product quality issues, maintaining professional relationships while protecting the interests of the organization.
  • Optimized supply chain performance through effective communication with cross-functional teams and suppliers, ensuring timely delivery of products.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Maintained key item stock levels and wrote or expedited purchase orders.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Developed and improved account relationships.
  • Managed and maintained purchase orders.
  • Collaborated with sales team to identify and fulfill customer needs.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Interacted with vendors, store managers to maintain on-time deliveries.
  • Prepared and analyzed reports to track inventory and purchasing trends.

HVAC Sales Manager

Ferguson and Blackman
01.2017 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with customers to increase sales volume.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Branch Manager

Blackman Plumbing
01.2012 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Consulted customers to boost product sales and services.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Assistant Manager

Blackman Plumbing
01.2009 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Purchasing Manager

Blackman Plumbing
01.2000 - Current
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Performed monthly reconciliation of open purchasing orders.
  • Implemented policies to reduce cost and eliminate waste.
  • Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
  • Implemented strategic sourcing initiatives, reducing overall purchasing costs.
  • Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
  • Trained junior staff members on best practices in purchasing management, contributing to their professional development and growth within the organization.
  • Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
  • Generated reports, documents and analysis in [Software] for senior management review and approval.
  • Streamlined procurement processes for increased efficiency and reduced lead times.
  • Adjusted procedures to maximize department effectiveness.
  • Reduced material costs by negotiating favorable terms with suppliers.
  • Achieved significant improvements in supplier lead times through collaborative planning and forecasting.
  • Responded to market changes by adjusting procurement strategies, ensuring operational agility.
  • Fostered strong relationships with strategic suppliers to secure preferential pricing and access to innovative materials.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Cultivated strong relationships with vendors to maintain and improve levels of customer service.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Hired and trained purchasing staff to improve effectiveness of purchasing operations.
  • Facilitated resolution of vendor disputes and discrepancies.
  • Scrutinized purchasing data to identify areas for improvement and cost savings.

Inside Sales

Blackman Plumbing
01.1994 - Current
  • Increased sales revenue by developing and implementing effective inside sales strategies.
  • Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
  • Trained new team members on company products, services, and best practices for inside sales success.
  • Assisted in training new hires on best practices in inside sales estimation, contributing to overall team success.
  • Trained new inside sales representatives, providing guidance on best practices and company policies.
  • Participated in ongoing training sessions to stay current on industry trends and best practices in marketing inside sales techniques.
  • Acted as inside sales representative through cold calling and pursuing qualified leads.
  • Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
  • Partnered with inside sales representatives to maintain current product and service literature.
  • Collaborated with fellow employees to maintain a cohesive work environment focused on achieving sales targets and exceptional customer service standards.
  • Recognized as a top performer by consistently exceeding sales targets and earning positive feedback from clients.
  • Participated in ongoing professional development opportunities to stay current on industry trends, product updates, and sales techniques, enhancing overall job performance.
  • Assisted customers with product selections, improving overall shopping experience and driving sales growth.
  • Collaborated with buyers and [Number] sales teams to communicate competitor and product information.
  • Maintained up-to-date knowledge on store promotions and sales events, informing customers about potential savings opportunities.
  • Exceeded sales targets consistently by utilizing strong prospecting and closing skills.

Counter Salesperson

Blackman Plumbing
08.1991 - Current
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
  • Assisted in maintaining a well-organized merchandise display for easy customer browsing.
  • Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
  • Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
  • Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
  • Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
  • Managed inventory levels, conducting regular stock checks and placing orders as needed.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Answered telephone calls to offer information and promote business products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Thomas A Edison
Jamaica, NY
06.1984

Skills

  • Teamwork capabilities
  • Supply Chain Optimization
  • Strategic Sourcing
  • Deadline Management
  • Technical understanding
  • Demand forecasting
  • ERP systems proficiency
  • Cost Analysis
  • Supplier Evaluation
  • Vendor Relationship Management
  • Budgeting expertise
  • Customer Service
  • Multi-tasking strength
  • Supplier Relationship Management
  • Relationship Building
  • Purchase Order Management
  • Pricing negotiations
  • Sales experience
  • Continuous process improvements
  • Purchasing expertise
  • Purchasing strategies
  • Strategic Planning
  • Resourcefulness
  • Inventory Monitoring
  • Vendor coordination
  • Negotiation
  • Vendor Relations
  • Forecasting
  • Materials sourcing
  • Contract Negotiation
  • Delivery Management
  • Business understanding
  • Merchandising operations
  • Pricing Analysis
  • Strategizing
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Ordering and Purchasing
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Decision-Making
  • Retail knowledge
  • Adaptability and Flexibility
  • Price Negotiations
  • Team building
  • Self Motivation
  • Professionalism
  • Inventory Control
  • Time management abilities
  • Product procurement
  • Pricing negotiation
  • Supplier Communication
  • Professional Demeanor
  • Vendor Collaboration

Timeline

Purchasing Buyer

Ferguson
09.2022 - Current

HVAC Sales Manager

Ferguson and Blackman
01.2017 - Current

Branch Manager

Blackman Plumbing
01.2012 - Current

Assistant Manager

Blackman Plumbing
01.2009 - Current

Purchasing Manager

Blackman Plumbing
01.2000 - Current

Inside Sales

Blackman Plumbing
01.1994 - Current

Counter Salesperson

Blackman Plumbing
08.1991 - Current

High School Diploma -

Thomas A Edison

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Michael Zimmardi