Michael Zmuda
Buffalo,NY
Summary
Hard working transportation specialist, bringing multiple years of achievement in developing, implementing, and analyzing effective logistics operations for transporting vehicles. Highly knowledgeable in carrier relations with a keen eye for troubleshooting. Seeking opportunities that emphasize blue-ribbon delivery and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Transportation Specialist
ACV Auctions
02.2022 - Current
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Communicated regularly with carriers regarding changes in routes or estimated delivery times.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Coordinated and managed daily transportation operations to ensure efficient delivery of vehicles.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
Insurance Sales Representative
Geico
09.2014 - 12.2020
- Educated and sold customers tailored homeowners insurance policies.
- Informed customers the benefits of bundling with Geico.
- Efficiently handled calls to increase customer satisfaction and increase personal sales.
- Held morning power session to increase team results for selling ancillary products.
Food Service Specialist
United States Army
03.2011 - 09.2014
- Fabricated decadent daily meals while providing excellent customer service.
- Maintained and managed over ten thousand dollars' worth of rational subsistence while keeping overhead cost lower than the Army average.
- Maintained and serviced all mobile food service equipment weekly.
- Devised and taught weekly training seminars on all aspects of Food Service.
- Designed dining facility standard operating procedures to maximize line flow efficiency as well as practical product placement for the customer.
Promotional Consultant
Pierce Promotions
05.2007 - 05.2008
- Informed and sold customers on the advantages of Verizon products.
- Established rapport with customers to ensure buyers' confidence and customer referrals.
- Maintained self motivation to consistently improve personal sales and achieve monthly goals.
- Kept an accurate count of sales, collateral and interactions with customers.
Store Manager
The Mobile Solution
02.2006 - 05.2007
- Motivated my team and promoted a positive selling atmosphere to meet monthly goals.
- Built rapport with customers to ensure high satisfaction, customer retention and customer referrals.
- Developed and molded all employees to their greatest potential by using role playing and abstract training techniques.
- Capitalized on each opportunity with a potential customer to maximize the amount sold.
- Instilled a hard work ethic into employees that lead to success, promotion and longevity within the company.
Education
Culinary Arts - Business Management
Erie Community College
01.2011
Business Management, Criminal Justice
HILBERT COLLEGE
05.2004
Skills
- Performance analysis
- Carrier Management
- Effective communication
- Team collaboration
- Conflict resolution
- Customer service
- Self motivation
- Problem-solving aptitude
Timeline
Transportation Specialist
ACV Auctions
02.2022 - Current
Insurance Sales Representative
Geico
09.2014 - 12.2020
Food Service Specialist
United States Army
03.2011 - 09.2014
Promotional Consultant
Pierce Promotions
05.2007 - 05.2008
Store Manager
The Mobile Solution
02.2006 - 05.2007
Business Management, Criminal Justice
HILBERT COLLEGE
Culinary Arts - Business Management
Erie Community College