Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Zrenner-Sykes

Hinesville,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in lifestyle product industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

23
23
years of professional experience

Work History

Administrator Costumer Service

THOMAS SABO GmbH @Co.KG
07.2008 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Office Clerk

HEITEC AG
06.2007 - 06.2008
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Input data into spreadsheets and databases.

Clerk

DWF Direktwerbung Franken
06.2005 - 01.2007
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Product Management Assistant

SIMBA Toys GmbH & Co. KG
11.2003 - 12.2004
  • Supported identification of big category innovation from concept to consumer.
  • Researched and evaluated potential new markets and products.
  • Used various market research tools and techniques to gather, analyze and interpret data.

Trainee

Daymler Chrysler Bank AG
08.2000 - 01.2003
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Shadowed senior team members to learn all related jobs and tasks.
  • Collaborated with employees from various backgrounds.
  • Filled out timesheets and paperwork according to identified requirements.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Interacted with customers under supervision to support operational objectives.
  • Adhered to corporate data confidentiality rules, mitigating breaches.
  • Collected, arranged, and input information into database system.

Education

Vocational Training Diplom -

Kaufmaennische Berufsschule Boeblingen
Boeblingen, Germany
01.2003

High School Diploma -

Staatliche Wirtschaftsschule Weiden I.d.Opf
Weiden I.d.Opf, GERMANY
07.1996

Skills

  • Retail Sales Customer Service
  • Microsoft Word
  • Customer Relations
  • Account Management
  • Microsoft Excel
  • Call Center Operations
  • Administrative Support
  • Customer Relationship Management
  • Customer Service
  • Customer Account Management
  • Administrative and Office Support
  • Credit Card Payment Processing

Languages

German
Native or Bilingual
English
Limited Working

Timeline

Administrator Costumer Service

THOMAS SABO GmbH @Co.KG
07.2008 - 04.2023

Office Clerk

HEITEC AG
06.2007 - 06.2008

Clerk

DWF Direktwerbung Franken
06.2005 - 01.2007

Product Management Assistant

SIMBA Toys GmbH & Co. KG
11.2003 - 12.2004

Trainee

Daymler Chrysler Bank AG
08.2000 - 01.2003

Vocational Training Diplom -

Kaufmaennische Berufsschule Boeblingen

High School Diploma -

Staatliche Wirtschaftsschule Weiden I.d.Opf

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Michael Zrenner-Sykes