MICHAEL ZUBAL

Responsible for the entire housekeeping and laundry operation of a ultra luxury 320 apartment senior living community with 3 separate and distinct buildings under one roof, providing a mixed level of housekeeping services.

• Planned, developed and structured every aspect of the housekeeping department from pre-planning to opening.
• Hired, trained and developed a housekeeping team that consistently exceeds resident expectations by taking an hands-on and proactive approached to mentoring and coaching team members.
• Seamlessly led the housekeeping department through pre-opening to in-service operations, always staying ahead of the curve and assisting the team in achieving US News & World Reports, Best Senior Living Community for 2022-23.

Provided executive-level leadership and management for housekeeping and public space operations for award-winning Paradise Island Resort. Key contributions include:

• Restructured housekeeping department with new policies and procedures, job descriptions, and training programs.
• Implemented Kaizen program to improve efficiencies, including restructuring of linen distribution processes, inventory management, storeroom organization, cleaning sequences, and room inspection processes.
• Developed, trained and mentored management team with focus on communication skills.
• Improved employee satisfaction score by 10% across housekeeping department through employee recognition initiatives.

Managed housekeeping and laundry operations for luxury corporate hotel with 410 rooms.

• Complete restructuring of housekeeping department resulting in 2018 Q1 housekeeping cleanliness ratings exceeding Westin Continent Brand Standards by 13% points.
• Seamlessly executed a room attendant assignment restructure which resulted in a 5% payroll reductions for Q1 2017.
• Won Manager of the Quarter in Q1 2017.

Led and managed housekeeping departments for Allure of the Seas and some of the largest and most innovative ships in the world.

• Directed housekeeping, including public space cleanliness and appearance, stateroom cleanliness, utility management and laundry operations.
• Led multi fleet-wide projects, including implementation of inventory management system, efficiency improvement initiatives, and strategic staffing reductions.

Launched and managed high-end company offering residential and commercial housekeeping, window cleaning, public space management, and office cleaning.

• Led business planning, marketing, hiring and training, project planning and scheduling, cost control,accounting, and process development.
• Built loyal customer base and grew business through exceptional customer service and employee management.

Oversaw and supervised housekeeping department for world-famous hotel on 22 acres with 1200+ guest rooms and suites, 200K sq. feet of meeting space, guest rooms and suites, executive tower, laundry, and uniform room. Member of Executive Committee.

• Led union team of over 250 employees, including performance management, supervision, and coaching.
• Redeveloped staffing plan, consolidated job duties, and established new cleaning schedule to reduce payroll expense while maintaining quality standards.