Michael Zwolinski
Pharmacy Manager
Mooresville,NC
Summary
Experienced Pharmacy Manager delivering high-quality pharmaceutical care and proven ability to grow revenue through teamwork and accountability. Skilled in operations management, building and managing engaged teams, and providing exceptional customer service through maintaining positive relationships with customers, co-workers and healthcare organizations. While at Walgreens as a pharmacy manager increased script count 15-20% per year vs LY for the past 5 years through workflow efficiency and exceeding customer expectations.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Pharmacy Manager
Walgreens
Lexington, NC
05.2020 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction by focusing on performance metrics, best practices, and continuous improvement strategies
- Cultivated a customer-centric environment within the pharmacy, resulting in long-term loyalty among patients
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals resulting in increased efficiency and reduced wait times for customers while maintaining accuracy
- Increased script growth year over year 15-20% vs LY
- Managed budgetary responsibilities, controlling expenses to optimize profitability
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
Pharmacist
Walgreens
Welcome, NC
02.2019 - 05.2020
- Assisted the pharmacy manager in the daily operations and management of the pharmacy department
- Improved workflow to optimize efficiency to improve the overall customer service experience
- Increased associate satisfaction and engagement
- Assisted in increasing immunizations and MTM's completion
Pharmacy Manager
Rite Aid
Mooresville, NC
08.2015 - 07.2018
- Achieved Customer Experience score of 97% by accountable teamwork, exceeding customer needs and highest level of comprehensive patient care
- Enhanced workflow, increasing quality improvement and reducing quality assurance after pick up ~80% through scheduling optimization and training
- Improved pharmacy financial performance, reducing deletes 25% and increasing script count 16%
- Advanced immunizations driving sales and profit by increasing flu shots 27% and ancillary immunizations 2,233% with strategic business plans and successful community outreach programs
- Strengthened Medication Therapy Management, increasing counseling completion rate to 97% and improving success rate to 86%
- Ensured team members followed company policies and procedures at the highest standards, oversaw compliance of all legal regulations
Pharmacy District Manager
Rite Aid
Winston Salem, NC
07.2012 - 08.2015
- Supervised and directed 26 pharmacies/65 pharmacists, improving operations support services, company standards and increasing Pharmacist Job satisfaction 53% through engaged and accountable teamwork
- Improved pharmacy financial performance and controlled costs; increasing EBITDA 8%, reducing inventory 113% to 97K under plan and reduce payroll 125% to 60K under budget
- Achieved Customer Experience score of 84%, increased by 10% and reducing customer complaints 29% through highest level of patient care
- Collaborated with pharmacy clinical services and IT to implement Health Alliance, a pilot program to build relationships between doctors, pharmacists, care coaches and patients with poly-chronic conditions
- Oversaw and managed Wellness Ambassadors who were active in community involvement to promote health and wellness programs
- Advanced immunizations, increasing flu shots 45% and ancillary immunizations 250% with strategic business plans
- Strengthened clinical pharmacy services through Medication Therapy Management, increasing completion rate 28% and improving success rate 16%
Pharmacy District Manager
Rite Aid
Hickory, Pennsylvania
08.2008 - 07.2012
- Supervised and directed 28 pharmacies/70 pharmacists, improving compliance and district ranking on key metrics from #9 to #2 in region through engaged teamwork and accountability
- Improved pharmacy financial performance, increasing EBITDA 15% and reversing negative script growth to positive 4.4% and reducing payroll 70%
- Achieved #1 customer service scores in region and #4 in company through highest level of comprehensive patient care
- Analyzed workflow, improving workflow efficiency 29% through scheduling optimization and training
- Advanced immunizations, increasing flu shots 256% with strategic business plans
- Oversaw community involvement through health fairs by team members
Pharmacy Regional Conversion Manager
Rite Aid
Western NC And South Carolina
05.2007 - 08.2008
- Accomplished and implemented successful strategic conversion of 230 Eckerd pharmacy computer systems to Rite Aid
- Oversaw, motivated, supported and communicated with corporate, IT, store personnel, trainers, and district leaders resolving and escalating issues
- Evaluated store personnel competencies, improving training process and identifying opportunities for district leaders to maximize workflow efficiency, optimization of technician schedules and improving direct patient care needs
- Conducted presentations for additional training in classroom settings and at the store level
Pharmacy Manager
Eckerd
Concord, NC
01.2004 - 05.2007
- Improved financial performance, increasing script growth 32% and reducing inventory 15% below plan
- Improved pharmacy ranking from #30 to top 10 in district though teamwork
- Provided direction and guidance to team members by successfully resolving complaints through coaching and development
Education
Bachelor of Science - Pharmacy
Ohio Northern University
Ada, OH 05.2002 -
Skills
Customer Relationship Management - Internal and External
Patient Care
Performance Tracking
Leadership and Interpersonal Skills
Problem Solving
Strategic Planning
Verbal and Written Communication
Certification
American Pharmacist Association Certified Immunizer
Timeline
Pharmacy Manager
Walgreens
05.2020 - Current
Pharmacist
Walgreens
02.2019 - 05.2020
Pharmacy Manager
Rite Aid
08.2015 - 07.2018
Pharmacy District Manager
Rite Aid
07.2012 - 08.2015
American Pharmacist Association Certified Immunizer
04-2011
CPR Certified
04-2011
Pharmacy District Manager
Rite Aid
08.2008 - 07.2012
Pharmacy Regional Conversion Manager
Rite Aid
05.2007 - 08.2008
Supervisor Training Program
05-2005
Pharmacy Manager
Eckerd
01.2004 - 05.2007
NC Pharmacist Licensed
08-2002
Bachelor of Science - Pharmacy
Ohio Northern University
05.2002 -
Similar Profiles
Tina JonesTina Jones
Shift Lead at WalgreensShift Lead at Walgreens
Patricia ZequeiraPatricia Zequeira
Pharmacy technician at WalgreensPharmacy technician at Walgreens
Marissa SmithMarissa Smith
Pharmacy Manager at WalgreensPharmacy Manager at Walgreens
Tylik OdomTylik Odom
Unloader/Powder Coat Painter at KewauneeUnloader/Powder Coat Painter at Kewaunee
Landon StevensLandon Stevens
Client Success Lead at PetScreeningClient Success Lead at PetScreening