Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Michaela Senicola-Payden

Michaela Senicola-Payden

Risk Analyst
Vacaville,CA

Summary

  • Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements.

Overview

11
11
years of professional experience

Work History

Business Risk Analyst

Riskalyze
01.2022 - 03.2023
  • Trained and mentored analysts on SAS programming, analytics and influential communication.
  • Compared industry-specific securities against outside metrics and each other to develop recommendations.
  • Assessed liquidity and market risk levels and applied risk-based approach to oversee financial activities.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Implemented financial risk management policies, limits and strategies that complied with standards and strategic imperatives of organization.

Accounts Receivable Analyst

Analytics Pros
02.2021 - 12.2022
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Analyzed aging reports to identify trends and patterns causing missed collections.
  • Identified, recommended and executed opportunities to enhance accounts receivable and billing processes to meet finance requirements.
  • Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
  • Leveraged accounting and finance experiences and expertise to identify, propose and implement automated solutions and reduce manual processes.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Sales Representative

BDSmktg
08.2020 - 02.2021
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Representative Manager

Safetynet Wireless
11.2018 - 04.2019
  • Collect clients information
  • Match clients information to required documents
  • Make sure clients meet all requirements
  • Set up wireless device for clients
  • Answer any questions or concerns client has train new team members make sure team and myself meets sales goals
  • Server and

Waitress

Dennys Restaurant
11.2017 - 04.2019
  • Make sure guest have an exceptional visit seat guest take orders bust tables
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.

Inventory Specialist

RGIS Inventory Specialists
05.2019 - 01.2021
  • Established protocols to use for inventory control and management, streamlining internal process.
  • Developed materials to educate staff on proper inventory management techniques.
  • Supervised and trained new staff in inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Conducted interviews by following stringent guidelines and confidentiality laws.

Canvasser/Field Manager

High Definition Solar
01.2019 - 05.2019
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services.
  • Met and exceeded daily and weekly sales targets to contribute to overall business success.
  • Responded to customer questions and objections to address concerns and build rapport
  • Gathered information about customer needs and preferences to tailor offerings and improve customer satisfaction.
  • Followed up with customers to verify satisfaction with products and services.
  • Created, Implemented, and Delivered impactful sales strategies and persuasive presentations to customers outlining products, services and benefits to increase chances of closing purchases.
  • Tracked and measured sales activity using mobile technology, reporting sales from field.
  • Advertised product and service offerings via social media.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Managed canvassing team of 7-10 employees with average success rate of 87% for Solar product sales

Resource Parent Recruiter Manager

Contra Costa County Children & Family Services
04.2017 - 04.2018
  • Managed recruitment team and trained and mentored new advisors.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Recruited top talent to maximize profitability.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.

Sales Manager

DIRECT ENTERTAINMENT
06.2017 - 11.2017
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, hired, trained, and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Retail Sales Manager

AT&T
04.2017 - 11.2017
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Debt Collection Specialist

Receivables Performance Management
01.2017 - 03.2017
  • Call center representative specializing in debt collection
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Documented customer payment interactions and account statuses for future reference.

Sales Representative

Glo Tanning Studio
02.2016 - 01.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Associate

Verizon A Wireless Premium Retailer
06.2015 - 02.2016
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Retail Sales Associate

Sally Beauty
12.2014 - 05.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Lead Manager

Treasures Thrift Store
05.2012 - 08.2014
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Provided professional services and support in a dynamic work environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Resolved problems, improved operations and provided exceptional service.

Education

Associate of Science - Business Administration And Management

Los Medanos College
Pittsburg, CA

Associate of Science - Business Administration

Shasta College
Redding, CA
05.2023

Bachelor of Science - Business Administration And Management

San Diego State University
San Diego, CA
05.2025

Skills

  • Customer Risk
  • Fund Accounting Software
  • Organizational Systems
  • Complaint Management
  • Risk Identification
  • Corrective Actions
  • Intuit QuickBooks
  • ADP Workforce Now
  • UNIX Platform
  • Collection Processes
  • Confidential Records Management
  • Accounts Payable and Accounts Receivable
  • Financial Documentation
  • Microsoft Dynamics
  • SQL Understanding
  • Cost Containment
  • Advanced Excel Spreadsheet Functions
  • Fraud Assessment
  • Credit Application Review
  • Sales Initiatives
  • Procedure Writing
  • Accounts Payable and Receivable Auditing
  • Closing Procedures
  • Monthly Forecasting
  • Monetary Transactions
  • Intercompany Reconciliations
  • Bookkeeping Operations
  • Maintaining Accounting Ledger
  • CRM Tracking
  • Transaction Coding
  • Financial Calculation and Analysis
  • Financial Recordkeeping
  • Data Entry and 10-Key
  • Sage 50 Accounting
  • Market Risk Analysis
  • Salesforce Software
  • Data Entry Software
  • IBM Notes
  • Reporting Analytics
  • Risk Modeling
  • Investment Evaluation

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Timeline

Business Risk Analyst

Riskalyze
01.2022 - 03.2023

Accounts Receivable Analyst

Analytics Pros
02.2021 - 12.2022

Sales Representative

BDSmktg
08.2020 - 02.2021

Inventory Specialist

RGIS Inventory Specialists
05.2019 - 01.2021

Canvasser/Field Manager

High Definition Solar
01.2019 - 05.2019

Sales Representative Manager

Safetynet Wireless
11.2018 - 04.2019

Waitress

Dennys Restaurant
11.2017 - 04.2019

Sales Manager

DIRECT ENTERTAINMENT
06.2017 - 11.2017

Resource Parent Recruiter Manager

Contra Costa County Children & Family Services
04.2017 - 04.2018

Retail Sales Manager

AT&T
04.2017 - 11.2017

Debt Collection Specialist

Receivables Performance Management
01.2017 - 03.2017

Sales Representative

Glo Tanning Studio
02.2016 - 01.2017

Sales Associate

Verizon A Wireless Premium Retailer
06.2015 - 02.2016

Retail Sales Associate

Sally Beauty
12.2014 - 05.2015

Sales Lead Manager

Treasures Thrift Store
05.2012 - 08.2014

Associate of Science - Business Administration And Management

Los Medanos College

Associate of Science - Business Administration

Shasta College

Bachelor of Science - Business Administration And Management

San Diego State University

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Michaela Senicola-PaydenRisk Analyst