Michaela Abrahamson

Answering phones and scheduling patients efficiently and within a timely manner while successfully confirming and verifying all demographics and insurance information prior to saved appointment

Pre-exam optometric testing (MAC OCT, OCT Retinal Scan, topography, fundus photos, visual fields, auto-refraction, Zeiss equipment)

Obtaining and coordinating inbound new patient referrals ( verifying correct demographics, insurance information, previous health history and/or conditions, medications and/or allergies, previous optical history, and reason for referral ) into both Eyefinity and EHR

Verifying in-network policies and / or out of network benefits

Confirming and documenting any previous optical history (date and location of last eye exam, neutralizing and documenting prescription glasses, documenting previous contact lens Rx, reporting any previous optical surgeries and / or relevant specialist visits )

Obtaining and entering demos, insurance information, and valid physical copies of glasses prescription(s) into Eyefinity for “walk-in” patients prior to entering the optical shop when applicable

Scheduling patients with specialists per Doctors’ outbound referral requests depending on the diagnosis’ and/or evaluations’ urgency and/or the patients’ medical insurance requirements, while documenting scheduled appointment information for proper co-management

Verifying patient exam eligibility per patients’ insurance policies (routine eye exam availability, specialist copays, deductibles, co-pays, out of state referral requirements)

Determining medical necessity / triage of “walk-in” patients requesting same day appointments

Initiating and completing PA requests via CoverMyMeds, ExpressScripts, BlinkRx Etc. per patients’ insurance requirements for outbound prescriptions determining medical necessity for approval

Requesting and obtaining insurance referrals per patients’ insurance requirements including appropriate diagnosis code(s) to determine medical necessity / approval when necessary

Scheduling post operative patients appropriately upon request of surgeons office / obtaining surgery notes / confirming post operative declaration(s)

Management of contact lens trials (ordering via ABB optical, contacting appropriate reps when necessary, and stocking once order has been received)

Ordering specialty contact lens trials for patients per doctors’ request when applicable

Reviewing all inbound faxes ( completing office note request forms / DME management from outside offices for co-management of mutual patients, confirming contact lens verification forms, completing disability verification forms and faxing appropriate requested documentation when necessary per HIPAA guidelines )

Ordering contact lenses and billing vision insurance(s) for material benefit(s) and / or exam when applicable

Reviewing inbound refill requests per patients’ pharmacy (confirming request is for correct provider, confirm patient has had exam within appropriate time frame for request, initiate and obtain Rx PA when applicable)

Ensuring proper cleaning / sanitation of both exam rooms and waiting areas

Triage phone calls from patients and outside contacts and handled in order of importance.

Served food and beverages promptly with a focus on guest experience, while working towards exceeding company standards and upholding proper brand representation

Greeting and seating guests, while setting a positive tone for entire dining experience as first point of contact for incoming guests

Worked with POS system to place orders, manage bills, and handle complimentary items

Taking and preparing drink orders behind the bar, with a focus on guest safety while adhering to proper liquor license requirements per state and company guidelines

Working towards building rapport and guest relationships to create customer loyalty while Cultivating warm relationships with regular customers

Ensuring proper cleanliness and sanitation of assigned section

Captured organic photos of crew, food being prepared/served, creating drink promotions, and promoting events. These photos are then edited by myself and posted to various social media platforms to be viewed by existing and/or future guests

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality

Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

Resolved customer complaints promptly and professionally to maintain positive reputation

Followed alcohol awareness procedures for preventing excessive guest intoxication

Registering patients (obtaining medical history, verifying insurances, obtaining co-pays, assessing ailments, triage)

Scheduling appointments per scheduling guidelines

Bringing patients into exam rooms and ensuring rooms are sanitized and stocked with the necessary instruments between patients

Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly

Performed medical records management, including filing, organizing and scanning documents

Processing various diagnostic imaging referrals

Processing pre-authorization requests for diagnostic testing and / or imaging

Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

Obtaining test results

Managed time efficiently in order to complete all tasks within deadlines.

• The management of swing managers, crew members, maintenance staff, product, and revenue during each shift
• Ensuring all food safety requirements are met both in and outside of the restaurant
• Ensuring quality standards are exceeded while providing a positive customer experience and building customer loyalty
• Monitoring all inventory / product / stock levels within the restaurant and completing weekly product orders
• Accounting for all revenue within the location, and completing daily deposits
• Completing weekly employee schedules
• Monitoring service times, labor hours, P&L, and meeting sales targets.
• Management of signage / POP

Providing clients with an exceptional cleaning service (residential and commercial accounts) while maintaining the highest of quality standards, building customer relationships, and ensuring customer satisfaction.

Providing customers with a positive shopping experience through the demonstration of proficient product knowledge and excellent communication skills

Helped customers locate products and checked store system for merchandise at other sites.

Educating customers on monthly sales, suggestive selling

Provided positive first impressions to welcome existing, new, and potential customers

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise

Prepared merchandise for sales floor by pricing or tagging

Built relationships with customers to encourage repeat business

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges

Managed returns, exchanges and refunds in accordance with store policy