Michaela Anderson
Sultan,WA
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron. strong time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to be an assets to a company i can grow in.
Overview
8
8
years of professional experience
Work History
Bartender / Barista / Waitress
Conway Pub and Eatery
01.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Basrista
Cowgirls Espresso
01.2018 - 01.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Barista
Sips of Sultan
01.2016 - 10.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Tacoma Community College
Tacoma, WA01-2020
BBA - Nursing
Everett Community College
Everett, WA07-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Active listener
- Adaptive and creative
Timeline
Bartender / Barista / Waitress
Conway Pub and Eatery
01.2024 - 05.2024
Basrista
Cowgirls Espresso
01.2018 - 01.2019
Barista
Sips of Sultan
01.2016 - 10.2016
High School Diploma -
Tacoma Community College
BBA - Nursing
Everett Community College
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