Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michaela Armbrister

DURANT,OK

Summary

Communicative customer service professional, motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with clients. Offers skills with CRM systems, paired with outstanding active listening and multitasking abilities. Detailed associate known for having great organizational skills. Gifted at working with all types of clients. Looking for a role where hard work and dedication with be highly valued.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Pinnacle Care
Durant, OK
07.2023 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Updated customer information in databases regularly to ensure accuracy of records.

Career Navigator

Dynamic WorkForce
Durant, OK
01.2023 - 07.2023
  • Provided guidance and resources to job seekers in navigating their career paths.
  • Assisted clients with developing action plans to identify and achieve career goals.
  • Developed relationships with employers in order to promote job opportunities for clients.
  • Organized events such as hiring fairs and employer information sessions for job seekers.
  • Coordinated referrals between community organizations providing additional support services.
  • Participated in outreach activities within the local community to promote career navigation services.
  • Connected with business and recruiters to build relationships and increase opportunities for students.

Wait Staff Member

Choctaw Casino & Resort - Durant
Durant, OK
08.2018 - 06.2023
  • Greeted and welcomed customers, providing them with menus.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.

Customer Service Representative

Alorica
Durant, OK
08.2016 - 06.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Boswell High School
Boswell, OK
05-2016

Associate of Science - Clinical Psychology

Murray State College
Tishomingo, OK

Skills

  • Customer Assistance And Interaction
  • Database Entry
  • Paperwork Management
  • Hospitality Best Practices
  • Office Meetings
  • Talent Acquisition
  • Candidate Selection
  • Team Collaboration

Timeline

Front Desk Receptionist

Pinnacle Care
07.2023 - Current

Career Navigator

Dynamic WorkForce
01.2023 - 07.2023

Wait Staff Member

Choctaw Casino & Resort - Durant
08.2018 - 06.2023

Customer Service Representative

Alorica
08.2016 - 06.2018

High School Diploma -

Boswell High School

Associate of Science - Clinical Psychology

Murray State College
Michaela Armbrister