Michaela Banda

• Develop and implement strategic marketing and leasing plans to achieve full occupancy within a defined timeline.
• Lead all leasing efforts, including conducting tours, presenting available units, and assisting prospective residents in the application process.
• Create and manage advertising and promotional campaigns to attract new residents.
• Monitor and evaluate competitor properties and market trends to adapt strategies and maintain competitive edge.
• Walk new construction homes when they have been completed.
• Complete a start up budget for a new build to rent community.

• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Evaluated property conditions and recommended improvements.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports of two mid rise communities

• Collaborated site foreman during interior renovations and construction
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Oversaw four-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Leasing - The Winward at Telge Crossing - 303 units

October 2020 to June 2021

• Planned and executed promotional activities to drive community engagement and increase occupancy numbers
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
• Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
• Liaised with diverse community agencies to serve as client advocate and provide continuity of care

The Dacoma - 265 units

• Greeted clients, showed apartments, and prepared leases.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Held high approval rating and maintained customer loyalty with top-notch service.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Closing ratio 85%
• Net of 20 move ins every month.
• Walk new construction building before release for future move ins.
• Promoted compliant practices and established well coordinated strategies and procures to reduce risks.

Heights At Park Row - 365 units

• Invite prospects to fill out an application upon completion of the property tour.
• Keep meticulous records of all correspondence with and from tenants.
• Resolve conflicts between tenants in the most effective manner possible.
• Tour the property with prospective tenants and provided detailed information in regard to our key features.
• Escalate any major issues to the property manager for immediate remediation.
• Distribute and follow up on tenant renewal notices.
• Hold myself to a high approval rating and percentage of customer loyalty.
• Market the property to local businesses through collateral, emails, and phone calls.
• Collect rent and track resident payments and information in Yardi.

Carrington At Barker Cypress - 324 units

• Oversee interior renovations to units. Renovations for the interior homes were, adding stainless steel glass top stove, stainless steel microwave, resurfacing cabinets and countertops, and adding hardwood flooring and new lighting.
• Schedule all rehab turnkey units to ensure the community receives ready products for maximum leasing
• Developed and maintained a list of properties suited to different needs and budgets.
• Insert concessions, late fees, month to month fees and NSF fees
• Developed and executed plan to achieve and maintain 98% or better rate of occupancy
• Followed up on delinquent tenants and coordinated collections procedures

Commons At Holly Hock - 624 units

• Walk new construction buildings for phase 2 of community
• Insert concessions, late fees, month to month fees and NSF fees
• Collect in house bad debt from former residents
• Analyzed and evaluated monthly and quarterly financial statements
• Developed and executed plan to achieve and maintain a high occupancy for a lease up
• Complete final move-out walk through with residents
• Make sure ledgers are correct during lease up stage for no future mistakes