Michaela Banks
Santa Rosa,CA
Summary
Ambitious forward-thinker experienced working in fast paced start up environments. Offering excellent problem-solving, communication, and multitasking abilities with over 6 years of experience in customer and product service.
Overview
9
9
years of professional experience
Work History
Program Coordinator
Magnolia Project
Santa Rosa, CA
10.2023 - Current
- Served as the primary contact for potential Internship & Externship mentors in the North Bay.
- Lead the recruitment process. Recruited up to 20 new businesses per school site.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Attended networking events as a representative of the organization.
- Facilitated and planned Interview Day for 4 school districts.
Grocery & Food Rescue Program Coordinator
Second Harvest Food Bank of Orange County
Hybrid
05.2022 - 01.2023
- Oversaw all aspects of coordination for the Grocery Rescue Program and acted as a liaison between grocery stores and our community partners.
- Sought ways to continuously improve the Grocery Rescue Program by successfully launching a new feature called Real-Time in our MealConnect software.
- Confirmed and processed approximately 1.9 million pounds of food a month received and reported in MealConnect/Ceres.
Real Estate Sales Associate
Better.com
Remote
07.2021 - 12.2021
- Educated new and existing clients on the home buying process as well as provide information on contingencies and current company incentives.
- Matched prospective clients with appropriate real estate agents nationwide based on their interested areas.
- Supported real estate agents in nurturing client relationships by following up weekly in the home buying process.
- Utilized CRM project management tools in a time sensitive environment.
- Managed 60-100 outbound/inbound calls daily.
- Top 10 in client success rate and outbound calls.
Crew Member
Trader Joe's
Aliso Viejo, CA
04.2015 - 07.2021
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Tracked inventory and planned product purchasing daily.
- Executed plans to run a store section and to improve customer experience.
- Trained employees on store procedures and policies to maximize team performance.
- Maintained a positive communicative environment with all employees and received outstanding bi-annual reviews across 4 stores.
Education
Bachelor of Arts -
University of California, Riverside
Riverside, CA06.2020
Skills
- CRM tools (Monday, Follow Up Boss, Fronts)
- Team management
- Spreadsheets (Excel, Google Sheets)
- Decision-making
- Oral and writing communication
- Administrative skills
- Document management (Google Drive, Google Docs)
- Training & Development
- Sales and marketing strategy
- Event coordination
Internships
Japan America Society of Southern California | Los Angeles, CA
Student Outreach Team Lead- Intern
10/2020 - Current
- Established and executed student outreach strategy and growth initiatives in collaboration with management.
- Set specific program objectives and goals for event with over 70 participants.
- Organized and prioritized incoming work and optimized team workflows and resources to handle demands.
Timeline
Program Coordinator
Magnolia Project
10.2023 - Current
Grocery & Food Rescue Program Coordinator
Second Harvest Food Bank of Orange County
05.2022 - 01.2023
Real Estate Sales Associate
Better.com
07.2021 - 12.2021
Crew Member
Trader Joe's
04.2015 - 07.2021
Bachelor of Arts -
University of California, Riverside