Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Michaela Banks

Santa Rosa,CA

Summary

Ambitious forward-thinker experienced working in fast paced start up environments. Offering excellent problem-solving, communication, and multitasking abilities with over 6 years of experience in customer and product service.

Overview

9
9
years of professional experience

Work History

Program Coordinator

Magnolia Project
Santa Rosa, CA
10.2023 - Current
  • Served as the primary contact for potential Internship & Externship mentors in the North Bay.
  • Lead the recruitment process. Recruited up to 20 new businesses per school site.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Attended networking events as a representative of the organization.
  • Facilitated and planned Interview Day for 4 school districts.

Grocery & Food Rescue Program Coordinator

Second Harvest Food Bank of Orange County
Hybrid
05.2022 - 01.2023
  • Oversaw all aspects of coordination for the Grocery Rescue Program and acted as a liaison between grocery stores and our community partners.
  • Sought ways to continuously improve the Grocery Rescue Program by successfully launching a new feature called Real-Time in our MealConnect software.
  • Confirmed and processed approximately 1.9 million pounds of food a month received and reported in MealConnect/Ceres.

Real Estate Sales Associate

Better.com
Remote
07.2021 - 12.2021
  • Educated new and existing clients on the home buying process as well as provide information on contingencies and current company incentives.
  • Matched prospective clients with appropriate real estate agents nationwide based on their interested areas.
  • Supported real estate agents in nurturing client relationships by following up weekly in the home buying process.
  • Utilized CRM project management tools in a time sensitive environment.
  • Managed 60-100 outbound/inbound calls daily.
  • Top 10 in client success rate and outbound calls.

Crew Member

Trader Joe's
Aliso Viejo, CA
04.2015 - 07.2021
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Tracked inventory and planned product purchasing daily.
  • Executed plans to run a store section and to improve customer experience.
  • Trained employees on store procedures and policies to maximize team performance.
  • Maintained a positive communicative environment with all employees and received outstanding bi-annual reviews across 4 stores.

Education

Bachelor of Arts -

University of California, Riverside
Riverside, CA
06.2020

Skills

  • CRM tools (Monday, Follow Up Boss, Fronts)
  • Team management
  • Spreadsheets (Excel, Google Sheets)
  • Decision-making
  • Oral and writing communication
  • Administrative skills
  • Document management (Google Drive, Google Docs)
  • Training & Development
  • Sales and marketing strategy
  • Event coordination

Internships

Japan America Society of Southern California | Los Angeles, CA

Student Outreach Team Lead- Intern

10/2020 - Current

  • Established and executed student outreach strategy and growth initiatives in collaboration with management.
  • Set specific program objectives and goals for event with over 70 participants.
  • Organized and prioritized incoming work and optimized team workflows and resources to handle demands.

Timeline

Program Coordinator

Magnolia Project
10.2023 - Current

Grocery & Food Rescue Program Coordinator

Second Harvest Food Bank of Orange County
05.2022 - 01.2023

Real Estate Sales Associate

Better.com
07.2021 - 12.2021

Crew Member

Trader Joe's
04.2015 - 07.2021

Bachelor of Arts -

University of California, Riverside
Michaela Banks