Michaela Kirby
University Park,IA
Summary
Experienced manager with a proven track record of team leadership, strategic planning, and exceptional organizational skills. Equipped employees to independently handle daily functions and consistently meet customer needs. Recognized as a diligent trainer and mentor, known for exceptional management abilities and a results-driven approach. Highly motivated to take on new challenges and possess a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Parts Specialist
Bill & Ray's Truck Repair
05.2023 - Current
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Identified potential problems with defective or damaged parts before they reached customers.
- Responded to inquiries from internal staff members about part specifications or availability.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
Manager
The Oskaloosa Watering Hole
09.2009 - 05.2023
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maximized productivity by keeping detailed records of daily progress, identifying, and rectifying areas for improvement.
- Evaluated employees' strengths and assigned tasks based on experience and training.
- Approved regular payroll submissions for five employees within QuickBooks.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring a team of five associates.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees, including training, mentoring, and new hire documentation.
- Developed and maintained relationships with regular customers and suppliers through continual communication and friendliness.
- Rotated merchandise and displays to feature new products and promotions.
Crew Member
McDonald's
08.2006 - 09.2009
- Supported great dining and meal experiences for guests.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Maintained clean, sanitized and well-organized food preparation zones.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Education
High School Diploma -
Oskaloosa High School
Oskaloosa, IA4 2009
Skills
- Strategic Planning
- Business planning
- Staff management
- Sales and Marketing
- Verbal and written communication
- Teamwork
- Customer service
- Sales Support
- Reviewing deliveries
- Inventory Management
- Customer Service
- Invoice Processing
- Ordering parts
- Email Communication
- Problem-solving skills
- Vendor Relations
- Coordinating paperwork
- Returns processing
- Account updating
- Purchasing oversight
- Clean Driving Record
Name & Contact
Timeline
Parts Specialist
Bill & Ray's Truck Repair
05.2023 - Current
Manager
The Oskaloosa Watering Hole
09.2009 - 05.2023
Crew Member
McDonald's
08.2006 - 09.2009
High School Diploma -
Oskaloosa High School
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