Michaela Barry
Conroe,TX
Summary
Dependable associate successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Monty's Lighthouse
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Shift Leader
TopGolf
08.2021 - 03.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Cashier/Truck Unloader
HomeGoods
09.2020 - 08.2021
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
- Loaded packages onto pallets and into staging areas as directed.
- Adhered to company safety protocols and complied with OSHA standards.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Fort Mill High School
Fort Mill, SC05.2020
Skills
- Adaptable and Flexible
- Servsafe Certified
- Seating Assignment Preparation
- Guest Relations Management
- Guest Inquiries
- Item Promotion
- Sales Techniques
- Warm and Friendly
Timeline
Server
Monty's Lighthouse
04.2023 - Current
Server Shift Leader
TopGolf
08.2021 - 03.2023
Cashier/Truck Unloader
HomeGoods
09.2020 - 08.2021
High School Diploma -
Fort Mill High School