Summary
Overview
Work History
Education
Skills
Accomplishments
Competencies
Certification
Timeline
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Michaela Bartholomy

Woonsocket,RI

Summary

Compassionate Residential Program Coordinator recognized for high productivity and efficient task completion. Possess specialized skills in program development, staff management, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring exceptional service delivery and operational excellence in challenging environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Residential Program Coordinator

Community Living of Rhode Island
East Greenwich, Rhode Island
11.2022 - 05.2024
  • Directed operations of group homes housing residents with intellectual and physical disabilities.
  • Supervised over 40 staff, ensuring high-quality resident care across four separate group homes.
  • Guided and supported residents in understanding their benefits and developing self-advocacy abilities.
  • Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
  • Collaborated with healthcare professionals, such as psychiatrists, psychologists, and behavioral specialists, to provide comprehensive care services for residents.
  • Evaluated the effectiveness of behavior intervention plans regularly and made adjustments based on data analysis.
  • Developed individualized plans that included goals and objectives, addressing the unique needs and special interests of each resident.
  • Maintained accurate records of resident progress reports, incident reports, and medication administration logs.
  • Inspected living areas regularly to identify any potential hazards or maintenance needs, ensuring compliance with state regulations.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Reviewed incident reports prepared by staff members related to any behavioral issues or incidents involving residents.
  • Held regular meetings with staff members to review policies and procedures and discuss challenges or successes.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Reported, investigated, and followed up on abuse and neglect cases.
  • Provided guidance and support to staff in handling challenging situations with residents, including crisis interventions.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.

Basic Needs Program Coordinator

Connecting For Children & Families
Woonsocket, RI
09.2020 - 10.2022
  • Managed the day to day operations of several agency programs which continue to successfully enrich the lives of community members and families.
  • Supervised staff and volunteers, guiding and mentoring throughout daily tasks and programs.
  • Operated jointly with agency's social workers to process client referrals, regularly evaluating client needs. Often addressing housing, food, and financial insecurities.
  • Collaborated with agency's grant writers to draft proposals and documents to pursue grants and contracts, displaying program outcomes and benefits.
  • Placed weekly orders with various vendors and partners, facilitating deliveries, while also maintaining concise bookkeeping of inventory and clientele records.
  • Planned and managed program operations to achieve objectives within budgets, while upholding program policies and procedures.
  • Completed monthly agency program reports and statistics, relaying program outcomes to valued organizational partners and community leaders.
  • Established and maintained agency's Facebook page, spearheading outreach initiatives, effectively quadrupling program participant rates over two years. Now serving 1,000+ individuals each month.
  • Developed and nourished positive working relationships with staff, clientele, and countless cross sector organizations, acting as corporate representative at meetings and events.
  • Aided senior leadership during executive decision-making processes by utilizing acquired knowledge of program operations, recommending corrective actions and improvements.

Server

Ninety Nine Restaurants & Pub
Attleboro, MA
05.2012 - 08.2020
  • Provided the highest quality customer service standards by anticipating customer needs.
  • Built and maintained effective working relationships with peers and upper management.
  • Cultivated impactful relationships with customers encouraging repeat business by delivering excellent product and menu knowledge.
  • Successfully obtained the ability to show absolute attention to detail while performing various simultaneous tasks.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Bachelor of Arts - Criminal Justice And Sociology

Rhode Island College
Providence, RI
05.2018

Certificate of Completion - Digital Media

Woonsocket Area Career (Vocational)
Woonsocket, RI
06.2012

High School Diploma -

Woonsocket High School
Woonsocket, RI
06-2012

Skills

  • Facility management
  • Client advocacy
  • Written and verbal communication
  • Administrative leadership
  • Organizational ability
  • Relationship and partnership development
  • Data entry and reporting
  • Training and mentoring

Accomplishments

Studied and volunteered abroad with Rhode Island College students in Ecuador. For a few short weeks our group was committed to understanding the complex social issues faced by a particular community in Ecuador. Together we worked on several coinciding projects with students and educational leaders which were meant to improve the overall health of the community and enable them to become a more self-sufficient population. (2016) Volunteered, organized, and fund-raised for a humanitarian trip to Rwanda, Africa. Spent three weeks in Rwanda learning about the history and aftermath of the Rwandan Genocide in 1994 while also working on current community projects with community leaders to ensure a better quality of life. (2012)

Competencies

Technology: Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, WordPress, Prezi, Adobe Acrobat, Facebook, Instagram, TikTok, Photoshop, Illustrator, POS Systems, Video Development, Photography.

Certification

CPR and First Aid

Food Safety Certified

Timeline

Residential Program Coordinator

Community Living of Rhode Island
11.2022 - 05.2024

Basic Needs Program Coordinator

Connecting For Children & Families
09.2020 - 10.2022

Server

Ninety Nine Restaurants & Pub
05.2012 - 08.2020

Bachelor of Arts - Criminal Justice And Sociology

Rhode Island College

Certificate of Completion - Digital Media

Woonsocket Area Career (Vocational)

High School Diploma -

Woonsocket High School

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