Michaela Beach
Shelbyville,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Cardinal Health
09.2023 - Current
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
- Improved patient communication by developing informational materials on treatment options and procedures.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Assisted in the training of new staff members, sharing best practices for optimal patient care.
- Evaluated workflow processes regularly and identified opportunities for improvement, leading to increased efficiency within the department.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
- Participated in quality improvement initiatives aimed at enhancing overall service delivery within the organization.
- Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
- Enhanced patient satisfaction by providing exceptional support and addressing concerns promptly.
- Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.
- Managed patient intake process effectively.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Provided physical support to patients through diverse types of mobility assistance.
- Promoted a positive work environment among team members through open communication channels that encouraged collaboration towards common goals.
Case Manager
Cardinal Health
03.2022 - 09.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Developed and implemented training programs for staff.
Benefit Verification Specialist
Cardinal Health
12.2021 - 03.2022
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Served as a subject matter expert for peers and supervisory staff, providing guidance on best practices in benefit verification processes.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH05.2019
Skills
- Patient confidentiality
- Follow-up Coordination
- Healthcare industry understanding
- Insurance Verification
- Data entry proficiency
- Escalation management
- Customer Service
- Critical Thinking
- Active Listening
- Decision-Making
- Problem Resolution
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- MS Office
- Patient support
- New employee enrollment
- Written and oral communication
- Benefits Explanation
- Documentation And Reporting
- Special projects
- Attention to Detail
- Training and mentoring
- Customer Focus
- Analytical Thinking
Certification
- National Society of Leadership and Success, Southern New Hampshire University
Timeline
Patient Support Specialist
Cardinal Health
09.2023 - Current
Case Manager
Cardinal Health
03.2022 - 09.2023
Benefit Verification Specialist
Cardinal Health
12.2021 - 03.2022
Bachelor of Arts - Psychology
Southern New Hampshire University