Michaela Lewis Benson
Summary
Experienced administrative professional adept at producing claims, managing files, detail-oriented with experience in customer service, data entry and office management. Well-organized and proactive with strong communication, planning and conflict resolution skills.
Overview
8
8
years of professional experience
Work History
Locker+ Customer Service Associate
Amazon
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of company knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Domestic Engineer
Stay At Home Mom
04.2022 - 03.2024
- Manage schedules and organize appointments for a family of five, including medical appointments, extracurricular activities, and social engagements
- Oversee weekly household budgets of up to $3,000, ensuring that all expenses are within budget and that financial goals are being met.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Claims Reviewer
Browngreer PLC
03.2021 - 04.2022
- Accurately evaluated and assigned values to complex claims data in Excel spreadsheets, while maintaining confidentiality and integrity to ensure excellent client service and verify eligibility
- Clearly and concisely explained denied claims to clients, citing specific reasons for denial and providing guidance for appeal.
- Reduced backlog of pending claims through efficient organization and focused attention on priority cases.
- Collaborated closely with underwriting teams to ensure accurate evaluation of policy coverage for submitted claims.
- Ensured timely resolution of claims by prioritizing workload and meeting strict deadlines.
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documentation for accuracy and completeness.
- Minimized potential legal disputes related to denied or delayed claims through meticulous record-keeping practices.
- Maintained compliance with industry regulations and company policies through diligent review of all claim submissions.
- Examined photographs and statements.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Document Clerk
Trustpoint.One
10.2020 - 03.2021
- Accurately evaluated and assigned values to complex legal claims, while maintaining data integrity to ensure excellent client service
- Reviewed legal documents and client databases to ensure completeness and accuracy, and to generate correspondence and reports.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Worked with internal staff to process documents and sent for closing.
Juvenile Detention Officer (Extern)
New River Valley Juvenile Detention Center
12.2019 - 05.2020
- Managed and organized administrative tasks, including document management, record keeping, and reporting
- Observed and assisted with daily tasks, routines, and activities in multiple classrooms, ensuring a safe and positive learning environment for over 40 juveniles
- Provided support to team members on compliance issues and best practices.
Administrative Assistant
Starling International Childcare Learning Complex
07.2019 - 09.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environments through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Lead Teacher's Assistant, Toddler Room
Starling International Childcare & Learning Complex
06.2019 - 08.2019
- Developed and implemented engaging and effective lesson plans and materials, aligned with educational goals and utilizing a variety of teaching methods for over 20 children
- Built and maintained positive relationships with parents and children, fostering a supportive and collaborative learning environment
- Communicated effectively with students, parents, and staff to ensure a safe and informed learning community
- Collaborated with peers to enhance the work environment and support instructional planning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Administrative Assistant and File Specialist
Radford University
08.2016 - 05.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responsible for filing, retrieval, and guardianship of student documents.
- Performed duties related to intake processing, indexing and scanning of student confidential information.
- Managed filing system, entered data and completed other clerical tasks.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, Virginia05.2020
Skills
- Document Review
- Customer Service
- Team Collaboration
- Clerical Support
- Data Entry
- Computer Skills
- Administrative and Office Support
- Document and Records Management
- Claims Management Proficiency
- Claims review
- Claims Processing
- Classroom Management
- Critical Thinking
- Lesson Planning
- Child Development
Timeline
Locker+ Customer Service Associate
Amazon
03.2024 - Current
Domestic Engineer
Stay At Home Mom
04.2022 - 03.2024
Claims Reviewer
Browngreer PLC
03.2021 - 04.2022
Document Clerk
Trustpoint.One
10.2020 - 03.2021
Juvenile Detention Officer (Extern)
New River Valley Juvenile Detention Center
12.2019 - 05.2020
Administrative Assistant
Starling International Childcare Learning Complex
07.2019 - 09.2019
Lead Teacher's Assistant, Toddler Room
Starling International Childcare & Learning Complex
06.2019 - 08.2019
Administrative Assistant and File Specialist
Radford University
08.2016 - 05.2019
Bachelor of Science - Criminal Justice
Radford University