Michaela Birks
Clayton,NC
Summary
Knowledgeable and dedicated team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Social-Emotional Support Teacher
True ABAlities Prepatory School
08.2022 - 07.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and by maintaining accurate records of student progress, attendance, and behavior.
- Differentiated instruction to accommodate diverse learning needs, and provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students by supporting student physical, mental, and social development.
- Implemented proactive behavior modification strategies and kept students on-task with positive reinforcement strategies, resulting in improved self-regulation and classroom participation among students.
Elementary/Special Education Instructional Assistant
Johnston County Public Schools
01.2021 - 07.2022
- Assisted classroom teacher by performing specific duties as assigned to achieve and enhance instructional and behavioral objectives.
- Collaborated with teacher by establishing and maintaining safe, positive, and customized classroom environment integral to students' needs.
- Supported student learning objectives through personalized 1:1 and small group assistance.
Legal Secretary/Office Assistant
Steven C. Frazier Attorney at Law
05.2019 - 04.2020
- Developed, indexed, and maintained client binders and filing and retrieval systems.
- Maintained attorney calendar by scheduling all appointments, appearances, and briefings and conducted daily accounting on payment ledgers and finances.
- Prepared legal correspondence and wrote professional letters filed with courts on behalf of attorney.
Customer Service Representative
AO Smith Quality Water Heaters
08.2014 - 04.2019
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure with positive attitude and focus on customer satisfaction while providing exceptional service.
- Enhanced customer satisfaction by promptly responding to customer requests for services, assisting with product selection, handling ordering functions, addressing concerns, and providing accurate information.
- Maintained thorough knowledge of products and services to provide accurate information to customers and to provide informed recommendations based on individual customer needs.
Child Care Assistant Teacher
Cherokee Christian Learning Center
03.2014 - 04.2019
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted language development skills through planned and guided age-appropriate tasks like reading, storytelling, crafts, and play-based learning.
Education
Bachelor of Science - Psychology Teacher Education
American Public University System
12.2025
Dental Assisting I, OSHA/Infection Control, Dental Radiology, Medical & Dental Emergencies, CPR Certified - Dental Assisting
Sunrise School of Dental Assisting
09.2012
Associate of Science - Pre-Dentistry
Winston-Salem State University
Pre-Dentistry
East Tennessee State University
Skills
- Special Education
- Elementary Education
- Early Childhood Education
- Instructional Support
- Verbal and Non-Verbal Communication
- Group and Individual Instruction
- Autism and Spectrum Disorders
- Lesson Plan Implementation
- Data Collection
- Crisis Prevention and Intervention
- Educational Programs
- Student Supervision
- Attention to Detail
- Organization and Time Management
- Clerical Support
- Planning and Coordination
- Written and Oral Communication
- Transcription
- Professional Phone Voice
- Problem-Solving Skills
- Customer Communications
- Calm Disposition
- Multitasking Abilities
Timeline
Social-Emotional Support Teacher
True ABAlities Prepatory School
08.2022 - 07.2024
Elementary/Special Education Instructional Assistant
Johnston County Public Schools
01.2021 - 07.2022
Legal Secretary/Office Assistant
Steven C. Frazier Attorney at Law
05.2019 - 04.2020
Customer Service Representative
AO Smith Quality Water Heaters
08.2014 - 04.2019
Child Care Assistant Teacher
Cherokee Christian Learning Center
03.2014 - 04.2019
Dental Assisting I, OSHA/Infection Control, Dental Radiology, Medical & Dental Emergencies, CPR Certified - Dental Assisting
Sunrise School of Dental Assisting
Pre-Dentistry
East Tennessee State University
Bachelor of Science - Psychology Teacher Education
American Public University System
Associate of Science - Pre-Dentistry
Winston-Salem State University
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