Michaela Blaha
Columbus,Ohio
Summary
Proven leader with a track record of enhancing customer satisfaction and retention at Donatos Pizzeria through strategic planning and staff management. Skilled in operations management and food safety, led teams to achieve record-high satisfaction scores, while maintaining and exceeding company expectations in profit, and in OSATS, while optimizing inventory control and fostering a supportive work environment for peak performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Donatos Pizzeria
1612 Northwest Boulevard, Columbus OH 43220
06.2023 - Current
- Handled cash accurately and prepared deposits
- Achieved an OSAT score of 76% approval, company standard was a 60% or higher
- Achieved MPAs of 7 or lower while company expectations were below a 14
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Certified store as a training store for other managers across the company by maintaining appropriate OSAT levels and MPA levels along with a strong focus on the cleanliness of the store
Deli Clerk
Giant Eagle
3061 Kingsdale Center, Columbus OH 43221
03.2023 - 06.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Manager
Donatos Pizzeria
3000 Northwest Boulevard, Columbus OH 43221
07.2021 - 03.2023
- Accomplished multiple tasks within established timeframes.
- Managed a team of 20 employees while maintaining labor
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Seasonal Worker
GameStop
3102 Kingsdale Center, Columbus OH 43221
10.2020 - 01.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
Education
High School Diploma -
Upper Arlington High School
Columbus, OH03-2019
Skills
- Staff management
- Inventory control
- Operations management
- Food safety and sanitation
- Training and development background
- Customer relationship management (CRM)
- Budget control
- Human resources
- Strategic planning skill
- Sales forecasting
- Financial reporting
- Customer retention
Certification
- Serve safe level one certification through the state of Ohio (2021)
- Serve safe level two through the state of Ohio (2023)
Timeline
Assistant General Manager
Donatos Pizzeria
06.2023 - Current
Deli Clerk
Giant Eagle
03.2023 - 06.2023
Manager
Donatos Pizzeria
07.2021 - 03.2023
Seasonal Worker
GameStop
10.2020 - 01.2021
High School Diploma -
Upper Arlington High School