Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michaela Blaha

Columbus,Ohio

Summary

Proven leader with a track record of enhancing customer satisfaction and retention at Donatos Pizzeria through strategic planning and staff management. Skilled in operations management and food safety, led teams to achieve record-high satisfaction scores, while maintaining and exceeding company expectations in profit, and in OSATS, while optimizing inventory control and fostering a supportive work environment for peak performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Donatos Pizzeria
06.2023 - Current
  • Handled cash accurately and prepared deposits
  • Achieved an OSAT score of 76% approval, company standard was a 60% or higher
  • Achieved MPAs of 7 or lower while company expectations were below a 14
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Certified store as a training store for other managers across the company by maintaining appropriate OSAT levels and MPA levels along with a strong focus on the cleanliness of the store

Deli Clerk

Giant Eagle
03.2023 - 06.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Manager

Donatos Pizzeria
07.2021 - 03.2023
  • Accomplished multiple tasks within established timeframes.
  • Managed a team of 20 employees while maintaining labor
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Seasonal Worker

GameStop
10.2020 - 01.2021
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.

Education

High School Diploma -

Upper Arlington High School
Columbus, OH
03-2019

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Food safety and sanitation
  • Training and development background
  • Customer relationship management (CRM)
  • Budget control
  • Human resources
  • Strategic planning skill
  • Sales forecasting
  • Financial reporting
  • Customer retention

Certification

  • Serve safe level one certification through the state of Ohio (2021)
  • Serve safe level two through the state of Ohio (2023)


Timeline

Assistant General Manager

Donatos Pizzeria
06.2023 - Current

Deli Clerk

Giant Eagle
03.2023 - 06.2023

Manager

Donatos Pizzeria
07.2021 - 03.2023

Seasonal Worker

GameStop
10.2020 - 01.2021

High School Diploma -

Upper Arlington High School

Similar Profiles

CREATE PROFILE
Michaela Blaha