Michaela Bohn
Batavia
Summary
Dynamic customer service professional with extensive experience at Crosby’s, excelling in cash management and conflict resolution. Proven ability to enhance customer satisfaction through active listening and efficient transaction handling. Recognized for maintaining composure in high-pressure situations while fostering loyalty and promoting a welcoming environment. Reliable and adaptable team player committed to excellence.
Overview
2023
2023
years of professional experience
Work History
Customer Service Cashier
Crosby’s
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Counted money in drawers at beginning and end of each shift.
Server
Settlers
01.2022 - 08.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Sales Associate
Sears
03.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate
Marshall’s
07.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
McDonald’s
05.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Human Services
Genesee Community College
Batavia, NYByron-Bergen Jr-Sr High School
Bergen, NY06.2017
Skills
- Time management
- Cash management
- Customer focus
- POS system operation
- Conflict resolution
- Stress management
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Active listening
- Exceptional customer service
Timeline
Server
Settlers
01.2022 - 08.2022
Sales Associate
Sears
03.2021 - 10.2021
Sales Associate
Marshall’s
07.2019 - 11.2019
Cashier
McDonald’s
05.2016 - 12.2016
Customer Service Cashier
Crosby’s
Human Services
Genesee Community College
Byron-Bergen Jr-Sr High School
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