Michaela Bolton
Weatherford,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Allen Home Restorations
07.2020 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Front End Supervisor
Paisley's Car Wash
07.2018 - 08.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Office Manager
Alamo Moving
04.2005 - 11.2007
- Maintained relationships with customers as well as potential customers.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
Education
No Degree - Business
Weatherford College
Weatherford, TX07.2025
Skills
- Team Leadership
- Account Management and Updating
- Timelines and Milestones
- Managing Reception
- Managing Employee Relations
- Staff Management
- Time Management
- Issue and Conflict Resolution
- Productivity Performance
- Overseeing Employees
- Customer Relationship Management
- Sales and Marketing
- Managing Multiple Tasks
- Lead Generation
- Budget Controls
- Project Management
Certification
Elite Personal Trainer
Sports Nutrition
Children and Older Adults
Timeline
Project Manager
Allen Home Restorations
07.2020 - 08.2023
Front End Supervisor
Paisley's Car Wash
07.2018 - 08.2019
Office Manager
Alamo Moving
04.2005 - 11.2007
No Degree - Business
Weatherford College
Elite Personal Trainer
Sports Nutrition
Children and Older Adults
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