Michaela Brandow
Tampa,FL
Summary
Dynamic professional with a diverse background, including a pivotal role at Sarasota Memorial Hospital, where I enhanced patient satisfaction through attentive care. Skilled in workload management, I excel in environments requiring critical thinking and attention to detail. Proven track record of improving team efficiency and achieving high levels of patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Penthouse Club Tampa
04.2021 - Current
Patient Care Technician
Sarasota Memorial Hospital
02.2024 - 05.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed accu-checks, bladder scans, and other diagnostic testing for prompt analysis by healthcare professionals.
Sales Associate
Under Armour
11.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
GNC
09.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Front Desk Receptionist
Esporta Fitness
08.2020 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Associate
Planet Fitness
05.2017 - 06.2020
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
Education
Bachelor of Science - Biological Health Sciences
University of South Florida
Tampa, FL12-2023
High School Diploma -
West Port High School
Ocala, FL05-2020
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Error correction
- Attention to detail
- Problem-solving
- Critical thinking
- Written communication
- Team building
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Timeline
Patient Care Technician
Sarasota Memorial Hospital
02.2024 - 05.2024
Independent Contractor
Penthouse Club Tampa
04.2021 - Current
Sales Associate
Under Armour
11.2020 - 02.2021
Sales Associate
GNC
09.2020 - 02.2021
Front Desk Receptionist
Esporta Fitness
08.2020 - 02.2021
Front Desk Associate
Planet Fitness
05.2017 - 06.2020
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
Bachelor of Science - Biological Health Sciences
University of South Florida
High School Diploma -
West Port High School
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