Michaela Brown
Fayetteville,GA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager/Bid Coordinator
Four Points Construction
09.2022 - 11.2023
- Maintained office services by organizing office operations and procedures; including filing, payroll, office supplies, and employee relations
- Acted as bookkeeper assistant
- Acted as estimator assistant
- Gathered vital information for potential jobs from construction plans and structure online listings for subcontractor sites (Planhub, Bluebook, Isqft)
- Acted as main point of contact for potential subcontractors with questions about jobs
- Organized jobs out to bid, including regularly updating internal database showing subcontractors who have been reached out to, their responses, bid received, etc., organizing bids received and updating estimator.
Account Manager
Kevin Bush State Farm
08.2021 - 09.2022
- Acted as main point of contact for current policyholders
- Provided prompt, accurate, and friendly customer service including inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
- Contacted policyholders regarding collection of payments, personal documents, and critical information in a timely manner
- Submitted relevant changes to policies through internal system, NECHO
- Used a customer-focused, needs-based review process to educate customers about insurance options.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Loan Partner (I & II)
Summit Funding Inc.
09.2020 - 05.2021
- Acted as approval specialist
- Checked loan documents for accuracy prior to closing.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Strong problem-solving skills with an interest in finding solutions for clients who do not qualify
- Structured loans within loan origination system (Encompass) and gathered all required documents to prepare file for submission to Underwriting team
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Manager
Bruster's Real Ice Cream
03.2020 - 09.2020
- Supervised staff
- Managed and motivated employees to be productive and engaged in work.
- Placed orders for weekly shipments
- Oversaw day to day operations
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Scheduling
- Tracked financials and adjust output according to results.
Ice Cream Maker and Crew Leader
Bruster's Real Ice Cream
04.2019 - 03.2020
- Oversaw day to day operations, including making of multiple ice creams daily, inventory, staff issues, and staff training
- Made judgement calls using problem-solving skills when acting as 'manager on duty'.
Server
Taco Mac
12.2017 - 01.2019
- Served and recommended food and drinks to customers; including over 100 different draft and bottled beers rotated daily
- Upsold orders and beverages
- Provided excellent customer service and ensured all customers were well taken care of
- Problem-solved and resolved customer complaints and issues on the spot.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Business Economics
Georgia State University
Atlanta, GA05.2020
BBA - Real Estate
Georgia State University
Atlanta, GA05.2020
Skills
- Strong customer-service based approach to all aspects of work
- Ability to comfort clients and prospects through business transactions answering all questions that arise
- Strong problem-solving skills with ability to resolve in a time sensitive manner
- Natural analytical tendencies, focusing on patterns and logical explanations using attention to detail
Timeline
Office Manager/Bid Coordinator
Four Points Construction
09.2022 - 11.2023
Account Manager
Kevin Bush State Farm
08.2021 - 09.2022
Loan Partner (I & II)
Summit Funding Inc.
09.2020 - 05.2021
Manager
Bruster's Real Ice Cream
03.2020 - 09.2020
Ice Cream Maker and Crew Leader
Bruster's Real Ice Cream
04.2019 - 03.2020
Server
Taco Mac
12.2017 - 01.2019
BBA - Business Economics
Georgia State University
BBA - Real Estate
Georgia State University
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