Summary
Overview
Work History
Education
Skills
Timeline
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Michaela Buckwalter

Philadelphia

Summary

Dynamic Account and Territory Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

7
7
years of professional experience

Work History

Territory Manager

BetterNight
08.2023 - 02.2024
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.

Account Manager

Apria Healthcare
01.2023 - 08.2023
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Drove team revenue totals by bringing in top sales numbers.
  • Communicated directly with customers and partners to build strong business networks and relationships.

Strategic Account Manager

AdaptHealth
11.2020 - 11.2022
  • Created customer support strategies to increase customer retention.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
  • Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
  • Identified new business opportunities with existing clients, leading to increased revenue growth.

Clinical Sales Liaison

AdaptHealth
08.2017 - 11.2022
  • Worked directly with Doctors and staff to serve as a liaison between the provider and patient within the Philadelphia, NJ, Delaware County, Chester County, and Montgomery County area.
  • Developed an extensive product knowledge of sleep equipment and therapy.
  • Served as the intermediary between the equipment provider and the client base and helped to maintain and promote company image.

Education

Bachelor of Arts - Strategic Communications

Temple University
Philadelphia, PA
2017

Skills

  • Business Development
  • Project Management
  • Account Servicing
  • Client Relationship Building
  • Client onboarding
  • Customer retention

Timeline

Territory Manager

BetterNight
08.2023 - 02.2024

Account Manager

Apria Healthcare
01.2023 - 08.2023

Strategic Account Manager

AdaptHealth
11.2020 - 11.2022

Clinical Sales Liaison

AdaptHealth
08.2017 - 11.2022

Bachelor of Arts - Strategic Communications

Temple University

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Michaela Buckwalter