Michaela Burch
Troy,NY
Summary
Knowledgeable Veterinary Receptionist with strong background in veterinary assistance, including hands-on experience in animal care and support during medical procedures. Notable for efficiently managing clinic operations and supporting veterinarians in delivering high-quality care. Demonstrated proficiency in patient handling and medical record maintenance. Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vet Assistant/Receptionist
Halfmoon veterinary hospital
Halfmoon, US
01.2020 - Current
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
- Maintained a high level of knowledge on current veterinary practices and industry updates through regular participation in continuing education courses and workshops.
Vdocs Administrator
MAXIMUS
Albany, US
10.2018 - 06.2019
- I am currently working for Maximus, I am a vdocs administrator
- I help process health insurance through New York State
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Lead Event Specialist
Advantage Solutions
Latham, US
07.2014 - 10.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Ensured compliance with all company policies as well as local, state, and federal regulations during each event.
- Expanded brand awareness among target demographics through consistent participation in relevant community events.
- Delivered memorable experiences for clients by consistently exceeding expectations in event execution.
- Collaborated with vendors and suppliers for optimal service delivery at the most competitive rates.
- Trained and supervised event staff to complete tasks on time.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Volunteer
ASPCA
Amsterdam, US
06.2004 - 09.2004
- I would help volunteer at an animal shelter
Education
High school Diploma -
Schenectady High School
Schenectady, NY06.2014
Skills
- Customer Service skills
- Computer skills
- Cooking
- Product demonstrating
- Lead supervisor
- Sales
- Time Management
- Microsoft Office
- Excel
- Office Experience
- Veterinary Assistant
- Veterinary Technician Experience
- Animal Restraint
- Animal Handling
- Animal Care
- Kennel Experience
- Front desk
- Medical record-keeping
- Client Communication
- Appointment Scheduling
- Animal Behavior
- Laboratory skills
- Reception duties
- Euthanasia Assistance
- Animal restraint
- Cleaning and sanitizing
- Reception Area Maintenance
- Reception support
- Customer Service
- Patient Recordkeeping
- Customer Billing
- Medical Charting
- Sales and Upselling
- Patient Discharge
- Patient Check-Ins
- Equipment Preparation
- Attention to Detail
- Multitasking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Organization and Time Management
- Problem Resolution
- Verbal Communication
- Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Friendly, Positive Attitude
- Problem-Solving
- On-site Execution
- Speaker Coordination
- Sales Support
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer service excellence
Certification
Food Safety Certified, 11/15, 11/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Vet Assistant/Receptionist
Halfmoon veterinary hospital
01.2020 - Current
Vdocs Administrator
MAXIMUS
10.2018 - 06.2019
Lead Event Specialist
Advantage Solutions
07.2014 - 10.2018
Volunteer
ASPCA
06.2004 - 09.2004
High school Diploma -
Schenectady High School
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