Michaela Burchard
Hodgenville,KY
Summary
Motivated and experienced professional with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills, adept at working effectively unsupervised. Solution-oriented mindset enables quick mastery of new skills and innovative problem-solving.
Overview
27
27
years of professional experience
Work History
Senior Content Specialist
ICUC.Social
08.2016 - Current
- Moderated user generated content across all major social media platforms and responded to inquiries in a timely manner
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with internal teams to ensure brand consistency.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Supported the management team to implement new work procedures or policies.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
Member Service Representative
JAX Federal Credit Union
11.2009 - 12.2012
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services while providing exceptional customer service.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Branch Manager
Kieser
01.1998 - 06.2009
- Oversaw daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Executed and maintained store policies, procedures and operations manual.
- Organized promotional events such as special sales or discounts.
- Responsible for an operating budget of up €1 million revenue.
- Analyzed sales figures and expenses to identify trends and opportunities for improvement.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Trained, coached and mentored new franchisees.
- Traveled to new or underperforming stores to improve quality of service.
- Established and maintained relationships with fellow branch owners, managers, and other stake holders.
Education
Bachelor of Science - Marketing (Emphasis Digital Marketing)
SNHU
08.2025
Certificate/Diploma - Medical Assistant
Vocational Education
01.1998
Skills
- Word, Excel, PowerPoint Proficient
- Writing, editing and proofreading
- Translations
- Social Media Platform Proficient
- Email marketing campaigns
- Social Media Marketing
- Digital publishing
- Audience Engagement
- Marketing Analytics
- Digital Marketing
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Content Specialist
ICUC.Social
08.2016 - Current
Member Service Representative
JAX Federal Credit Union
11.2009 - 12.2012
Branch Manager
Kieser
01.1998 - 06.2009
Certificate/Diploma - Medical Assistant
Vocational Education
Bachelor of Science - Marketing (Emphasis Digital Marketing)
SNHU
Similar Profiles
Rheygan PlouvierRheygan Plouvier
Volunteer at Camp TESSAVolunteer at Camp TESSA
Stefani HummStefani Humm
Virtual Customer Support Agent at Consumer CellularVirtual Customer Support Agent at Consumer Cellular
Ethan TharpEthan Tharp
Merchandiser at Pepsi BeveragesMerchandiser at Pepsi Beverages
Kallie NunnKallie Nunn
Salon Assistant at Sage SalonSalon Assistant at Sage Salon
Brett BotbylBrett Botbyl
Senior Content Specialist at Kapi'olani Community CollegeSenior Content Specialist at Kapi'olani Community College